Administrative & Member Services Coordinator

Position Summary

The Administrative & Member Services Coordinator provides essential administrative support while serving as the first point of contact for Chamber members and the public. This role ensures smooth daily operations and delivers excellent member service to support retention and engagement.

Key Responsibilities

• Administration
• Manage daily operations, including phone, email, and general inquiries.
• Maintain organized digital and physical files.
• Assist with scheduling meetings, preparing materials, and supporting the Executive Director.
• Membership Support & Engagement
• Serve as the primary contact for member inquiries and support.
• Assist with onboarding new members, including welcome communications and materials.
• Maintain accurate member records in the Chamber database/CRM.
• Support membership retention efforts through outreach and communication.
• Billing & Financial Support
• Assist with invoicing, membership renewals, and payment tracking.
• Support basic bookkeeping tasks in coordination with the Executive Director (e.g., QuickBooks data entry).
• Communications Support
• Update website content, event listings, and member directory.
• Assist with email newsletters and social media scheduling.
• Help ensure consistent and professional messaging across platforms.
• Event Support
• Provide administrative support for events, including registration management, name badges, and materials preparation.
• Assist with event setup and check-in as needed.

Qualifications

• 1–3 years of administrative, customer service, or office support experience.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Friendly, professional demeanor with a customer-service mindset.
• Proficiency in Microsoft Office/Google Workspace; experience with CRM systems and QuickBooks is a plus.

Pay: $22.62 - $27.25 per hour

Work Location: Hybrid remote in Farmington, MI 48336