Administrative Office Coordinator

Customer Operations Coordinator

Ace of Spades Gardening & Design
Pay: $25/hour
Part-time to start | 3 days per week (Mon-Sat)

Ace of Spades Gardening & Design is hiring sharp, organized office team members to help us improve customer communication, organize our CRM, support scheduling, and create a better experience for our recurring lawn and garden customers.

This is not a face-to-face sales job. Most work is done by phone, computer, CRM, email, and text. Hours, promotions, raises are all here but were really focused on people who want the team to win.

We are looking for someone who can help make the company more organized, help customers feel taken care of, and support the field team so routes run smoother.

What You’ll Do

You will help with:

• Answering phone calls and customer messages
• Calling customers back quickly and professionally
• Using our CRM every day
• Watching CRM training videos and implementing what you learn
• Cleaning up customer records, notes, tags, and schedules
• Helping organize recurring service routes
• Sending customer updates, reminders, and follow-ups
• Helping onboard new customers
• Preparing simple estimates using property measurements and our pricing system
• Reviewing employee clocked hours and preparing payroll information for ADP
• Collecting service photos/videos from the field team
• Sending good before/after photos and videos to our web or media team
• Helping track customer issues so they get fixed quickly
• Helping launch and manage our customer referral card program
• Creating better communication templates and office checklists

What We’re Looking For

The right person is:

• Very organized
• Detail-oriented
• Comfortable with software
• Good on the phone
• Clear in writing
• Able to follow instructions
• Able to learn from training videos
• Good at keeping notes clean and accurate
• Reliable with schedule and deadlines
• Comfortable asking questions when something is unclear
• Interested in helping improve systems, not just doing basic office work

Helpful Experience

Experience with any of these is a plus:

• CRM software
• Office administration
• Customer service
• Scheduling
• Payroll prep
• ADP
• Google Sheets or Excel
• Landscaping, lawn care, home services, or field service companies
• Remote property measuring
• Customer follow-up
• Simple automation tools

You do not need to know everything on day one, but you do need to be willing to learn and take ownership.

What This Job Is Not

This is not just a receptionist job.

You will answer phones, but you will also help organize the CRM, improve communication, support scheduling, collect field photos, help customers feel confident, and make the office run smoother.

Schedule

Part-time to start.

We are looking for someone available 3 days per week to start. More hours may become available as the company grows.

Pay

$25/hour.

Strong candidates who are reliable, organized, and able to help improve our CRM and customer communication will be considered at the higher end of the range.

Why This Role Matters

Our goal is to build a stronger office system so our field team can work more efficiently, customers get better updates, and the company can grow without everything depending on the owners.

The person in this role will help create a better customer experience and a more organized company.

To Apply

Please send your resume and a short message answering:

• Are you comfortable learning software from training videos?
• Are you self motivated?
• Are you efficient with your organization?

Thank you and looking forward to your response! Zack F. AOS Team

Pay: From $25.00 per hour

Benefits:

• Flexible schedule
• Paid time off
• Parental leave
• Professional development assistance

Work Location: In person