Administrative Officer

Company: PAWS Mobile pet grooming service
Location: Dubai, UAE
Employment Type: Full-time

Job Overview

PAWS is seeking a reliable and highly organized Administrative Officer to support day-to-day operations. This role is critical in ensuring smooth coordination between bookings, customers, grooming teams, and management. The ideal candidate is detail-oriented, proactive, and comfortable handling multiple administrative tasks in a fast-paced service environment.

Key Responsibilities

Administrative & Office Support

• Handle daily administrative tasks including filing, data entry, and record management
• Maintain accurate customer records, bookings, and service logs
• Prepare basic reports, summaries, and internal documents as required

Scheduling & Coordination

• Manage grooming schedules and appointments
• Coordinate with grooming teams and drivers to ensure timely service delivery
• Update and monitor booking systems (e.g., WhatsApp, scheduling tools, CRM, Shopify if applicable)

Customer Support

• Respond to customer inquiries via phone, WhatsApp, email, and social media in a professional manner
• Confirm appointments, handle rescheduling, cancellations, and follow-ups
• Address basic customer concerns and escalate issues when needed

Finance & Documentation Support

• Assist with invoicing, receipts, and payment tracking
• Support basic bookkeeping tasks and expense tracking
• Prepare documents such as salary certificates, confirmations, and internal forms

Operational Support

• Support management with operational coordination and supplier follow-ups
• Assist with stock tracking for grooming supplies and admin materials
• Ensure internal processes and documentation are kept up to date

Qualifications & Skills

• Proven experience in an administrative or office support role (service-based business preferred)
• Strong organizational and time-management skills
• Excellent communication skills in English (Arabic is a plus)
• Proficiency in Microsoft Office / Google Workspace
• Comfortable using WhatsApp Business, scheduling tools, and basic digital platforms
• High attention to detail and ability to multitask
• Professional attitude, reliability, and discretion

Preferred Attributes

• Experience in pet services, logistics, or appointment-based businesses
• Ability to work independently and take initiative
• Calm and customer-focused under pressure

Job Type: Full-time

Pay: AED1,500.00 - AED2,000.00 per month