Position Summary

Core Responsibilities

• Review, code, and process invoices for accounts payable in alignment with departmental budgets and funding designations.
• Serve as the primary liaison between the East TN Hub and the Accounting Department.
• Track invoice status and ensure timely submission and payment.
• Maintain organized financial documentation and filing systems (electronic and physical).
• Communicate regularly with supervisor regarding invoice status, discrepancies, or budget concerns.
• Serve as the primary contact for vendors, collecting W9 and Certificate of Insurance Forms, and coordinating EFT set up if needed.

• Conduct homeowner follow-up at 6 months and 11 months post-project completion.
• Communicate warranty-related issues to appropriate staff prior to warranty expiration.
• Maintain accurate follow-up records within the database.

• Serve as the primary intake point for all ETN applications (online and phone), and respond to all inquiries in a timely and professional manner.
• Review incoming applications to determine preliminary eligibility.
• Provide clear instruction to applicants regarding required documentation.
• Collect, organize, and upload documentation to SharePoint, and inform Case Managers when files have all required documentation.
• Review archived applications to identify and report regional trends and recurring unmet needs.
• Gather and provide additional resources to homeowners who we are unable to serve.

• Serve as the initial administrative contact for ETN/WNC volunteer groups.
• Provide lodging information and pre-trip logistical guidance.
• Inform volunteers that field staff will connect within two weeks of arrival.
• Enter and complete end-of-trip evaluations within the database.

• Answer and route general phone calls, emails, and inquiries.
• Maintain organized electronic and physical filing systems.
• Generate reports, enter survey and evaluation data, and prepare program evaluation data as requested.
• Communicate relevant updates to supervisor and appropriate staff.
• Meet assigned deadlines and maintain strong organizational standards.

Candidate Description

• Commitment to working in a Christian environment
• Two years' experience in an administrative support, office management, customer service, program administration, or related role
• Strong organizational skills with a demonstrated ability to manage multiple priorities, deadlines, and detailed documentation
• Proficiency in Microsoft Office, including Outlook, SharePoint, Word, and Excel
• Experience maintaining electronic filing systems and databases with a high degree of accuracy
• Strong attention to detail
• Willingness to work collaboratively in a shared office space

• Experience working in a nonprofit housing environment
• Knowledge of budget coding and accounting processes
• Familiarity with homeowner assistance, housing rehabilitation, or community outreach programs

Salary and Benefits:

• This is a part-time, temporary position. Expected hours are 20 - 30 hours per week.
• This position will be expected to be fully in-office for initial onboarding and training, then can transition to a hybrid position.
• Phone and laptop provided for work use.
• ASP vehicle available for any local and regional business travel.