Administrative Support Officer - Hybrid Work Setup

Job Description

About Us:

Outsourced.ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals.

About The Role

We are seeking a highly organised and detail-oriented Administrative Support Officer to support our operations team. This role is critical to keeping day-to-day processes running smoothly and delivering a high standard of service to both internal teams and customers.

Key Responsibilities

Administration & Coordination

• Perform a range of general administrative tasks to support daily operations
• Manage inboxes, respond to emails, and follow up outstanding actions
• Make outbound phone calls where required to follow up requests or confirmations
  
  

Finance & Operational Support

• Assist with finance-related follow-ups, including invoices, payments, and outstanding queries
• Liaise with internal teams to ensure accurate and timely information flow
  
  

Bookings & Intake Support

• Manage booking requests and client intakes
• Ensure accurate data entry and documentation
• Coordinate scheduling and confirmations with customers and internal stakeholders
  
  

Customer Service

• Provide professional and timely responses to customer enquiries
• Resolve issues or escalate appropriately where required
• Maintain a high standard of communication and customer experience
  
  

Key Requirements

• Excellent written and verbal English communication skills
• High attention to detail and accuracy
• Ability to work in a fast-paced environment with tight deadlines and KPIs
• Strong organisational and time-management skills
• Reliable internet connection and ability to work remotely
• Previous experience in an administrative, customer service, or support role
• Experience supporting finance or billing processes
• Comfort working with systems, CRMs, or booking platforms
  
  

What Success Looks Like

• Tasks completed accurately and on time
• KPIs consistently met or exceeded
• Clear, professional communication with customers and internal teams
• Minimal errors and strong follow-up discipline
  
  

Work Schedule

• 5:00 AM - 2:00 PM Manila Time (Monday - Friday)
  
  

Work Location:

• Hybrid Set up (willing to report at Manila SM North Office on some days of the week)
• Should have a strong internet connection (minimum of 50 MBPS)
• Should have own laptop/pc (minimum of i5 8GB)
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button, I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.