Administrative Support Specialist

Company Overview
Lodermeier’s Inc. is a dedicated small business specializing in the sale and service of farm machinery, outdoor power equipment, grain equipment, and steel frame buildings. Serving primarily the agriculture sector, we pride ourselves on providing exceptional customer support through a team of committed and skilled employees who uphold the Lodermeier’s reputation for quality and service.

Overview
We are seeking an Administrative Support Specialist to assist with various administrative tasks, including data entry, warranty, and customer handling. This role requires excellent organizational skills, attention to detail, and a customer-first mindset. The ideal candidate will be a proactive team player who is comfortable handling multiple tasks at once and able to manage time effectively in a fast-paced environment.

Duties

• Data Entry:
• Accurately input data related to customer or equipment details, warranties, into the company's systems.
• Ensure that all data is correct, complete, and up to date.
• Warranty and Product information:
• Process warranty claims and product information in accordance with company policies.
• Communicate with customers and suppliers to resolve any issues or discrepancies.
• Maintain accurate records of all warranty claims and equipment.
• Funding:
• Assist in the preparation and processing of a sale.
• Coordinate with institutions and internal teams to ensure proper funding of deals.
• Maintain and organize records related to equipment.
• Customer Handling:
• Provide exceptional customer service to customers by answering questions, addressing concerns, and guiding them through the parts or service process.
• Follow up with customers to ensure satisfaction and resolve any outstanding issues.
• Communicate with customers regarding warranties, scheduling, and any other relevant services.
• General Administrative Support:
• Support the parts and service teams with various administrative tasks as needed.
• Ensure that all required paperwork and documentation are processed accurately and in a timely manner.

Qualifications:

• Previous experience in an administrative, customer service, is preferred.​​
• Strong attention to detail with excellent organizational skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.
• Strong verbal and written communication skills.
• Customer-focused with a professional and friendly demeanor.
• Ability to handle confidential and sensitive information.
• Experience with warranty claims.

Why Join Us?

• Competitive salary and benefits package.
• A dynamic and supportive work environment.
• Opportunities for career growth within a well-established company.
• Employee discounts.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Paid time off

Work Location: In person