Administrative Support Specialist

Position Summary

The Administrative Support Specialist provides essential administrative support to ensure the efficient, timely completion of high-priority tasks within the Billing & Collections Department. The ideal candidate is familiar with a range of billing and collections practices and established departmental procedures.

Duties & Responsibilities

• Prepare, collate, and process daily patient invoices, insurance claims, EOBs, PCRs, and related documentation
• Complete and submit daily outgoing mail and manage daily fax submission of insurance claims
• Manage and maintain assigned workflows on a daily basis
• Research patient accounts via the Montefiore Epic system
• Document and file applicable hospital face sheets
• Run and submit daily productivity reports and templates at the end of each shift
• Complete assigned projects requiring strong attention to detail and timely follow-through
• Perform additional tasks and special projects as assigned by management
• Promote and foster the mission, vision, and values of Empress Ambulance Services

Qualifications

• High School Diploma or equivalent (minimum)
• Previous administrative experience required
• Strong written and verbal communication skills
• Ability to prioritize, multitask, and meet deadlines
• Detail-oriented, coachable, and able to take initiative
• Strong problem-solving and decision-making skills
• Ability to document, analyze, and interpret work and instructions accurately

Physical Requirements

• Ability to hear, see, and maintain full range of motion
• Ability to sit for extended periods of time

Equal Opportunity Employer
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