Administrator/Receptionist

To provide a reception service within Cardiff Health Access Practice (CHAP) which is a Nurse led service providing public health screening and signposting service for asylum seekers and refugees arriving and living in Cardiff. It also provides a Safe Haven service for patients who have been removed from their GP practice for a period of time for violent or aggressive behaviour.

Duties will include:

• general reception duties including the booking of appointments and inputting patient information onto the Clinical Patient Information System (EMIS)
• Maintaining databases and liaising with outside agencies and within the University Health Board (UHB).

Hours of service are currently 8.00am to 6.30pm on a rota basis amongst the administration team.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

An exciting opportunity has arisen to be part of the Cardiff and Vale Health Inclusion Service (CAVHIS), which aims to deliver an equitable and high standard of care to vulnerable groups in Cardiff and the Vale. We are keen to recruit someone who shares our passion for this client group.

The successful applicant will have excellent communication skills and will work well within a team. The ability to cope in stressful and demanding situations is highly desirable, although support will be given.

The main purpose of this job is to:
1. Facilitate access, to medical and other health and social/well-being related appointments for patients who typically experience barriers when accessing healthcare services.

2. Act as a focal point for signposting and communication between patients, doctors, nurses, other members of CAVHIS and external services.

3. Undertake various administration duties associated with patient care and the efficient running of CAVHIS.

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

JOB SUMMARY/JOB PURPOSE

To provide a reception service within Cardiff Health Access Practice (CHAP) which is a Nurse led service providing public health screening and signposting service for asylum seekers and refugees arriving and living in Cardiff. It also provides a Safe Haven service for patients who have been removed from their GP practice for a period of time for violent or aggressive behaviour.

Duties will include:
general reception duties including the booking of appointments and inputting patient information onto the Clinical Patient Information System (EMIS)

Maintaining databases and liaising with outside agencies and within the UHB. Hours of service are currently 8.00am to 6.30pm on a rota basis amongst the administration team.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.