Admissions Contact Center Specialist

Description:

Job Details:

• Contact prospective students via phone, email, and other communication channels.
• Deliver approved scripts and transfer interested prospects to Admissions Professionals.
• Build excitement and rapport with potential students while providing exceptional customer service.
• Document all prospect activity accurately in Campus Vue CRM.
• Meet or exceed productivity metrics through consistent outreach.
• Collaborate with a dynamic team and actively participate in our student mentor program.

Skills & Attributes:

• Outstanding communication skills (phone and face-to-face).
• Highly organized and detail-oriented.
• Proficient in MS Office (Excel, Outlook, PowerPoint, Word).
• Motivated, adaptable, and passionate about student success.

Requirements:

What We’re Looking For:

Required:

• High School Diploma.
• Excellent attendance and customer service skills.
• Ability to work afternoons, evenings, and occasional Saturdays.

Preferred:

• Associate Degree or higher.
• Call center and/or sales experience.

Why Hallmark University?

Be part of a mission-driven institution focused on transforming lives through education.

Participate in our Hallmark Character Program, promoting core values and integrity.

Work in a collaborative, supportive environment that values your growth.

About Hallmark University

Hallmark University is a nonprofit university offering degrees in Aviation Maintenance, Information Technology, Cyber Security, Business, and Nursing.

Ready to make a difference? Apply today and help students take the first step toward their future!