Admissions Coordinator

Position 1: Full Time Tuesday-Friday 1pm-9pm (WORK HOME) Saturday 8am-4pm

OFF SUNDAY-MONDAY

Position 2 Full Time Monday-Friday 10am-6pm

OFF SATURDAY-SUNDAY

Job Overview
We are seeking a dedicated and detail-oriented Remote Admissions Coordinator to join our healthcare team during weekend shifts. This role involves managing patient admissions, verifying insurance, and supporting administrative functions within a fast-paced medical environment. The ideal candidate will have strong medical administrative support skills, proficiency with EMR systems, and excellent communication abilities to ensure a seamless patient intake process while maintaining compliance with HIPAA regulations.

We are seeking motivated, reliable Admissions Coordinators to join a growing dual-diagnosis treatment team. This role is critical to guiding individuals and families through the first step of recovery while ensuring ethical admissions, accurate insurance qualification, and strong follow-through in a high-volume environment.

Our organization is deeply rooted in mental health and clinical excellence. We take pride in our clinicians, our standards of care, and our patient-first approach. The right candidate is compassionate, detail-oriented, sales-capable, and eager to grow with a developing admissions department.

Key Responsibilities

Patient Communication & Engagement

• Respond to inbound calls, texts, chats, and emails from individuals seeking treatment.
• Provide clear, supportive guidance regarding programs, levels of care, and the admissions process.
• Maintain calm, professional, and compassionate communication with individuals and families in urgent or emotional situations.
• Perform consistent and timely follow-up with leads in a high-volume admissions setting.

Clinical Pre-Screening & Intake Support

• Conduct initial clinical pre-screenings to help determine appropriate levels of care.
• Gather and accurately document patient information to support admissions decisions.
• Collaborate closely with clinical and admissions leadership to ensure appropriate placement and smooth intake coordination.

Insurance Verification, Qualification & Sales Performance

• Verify insurance benefits (VOB) and assess in-network eligibility, coverage limits, and treatment availability.
• Confirm TX availability and ensure accurate financial qualification prior to admission.
• Communicate benefits and financial responsibility clearly and ethically.
• Demonstrate the ability to confidently guide and close appropriate admissions.
• Participate in sales scoring and performance tracking through verified tiers.

Systems, Accuracy & Compliance

• Complete accurate data entry across Salesforce (preferred) and EMR platforms (Kipu preferred, Avality, VerifyTX, CTM, Outlook)
• Maintain organized and timely documentation to support admissions workflow.
• Uphold HIPAA, confidentiality, and regulatory compliance standards always.

Collaboration & Growth

• Work collaboratively with internal teams to ensure seamless patient transitions into care.
• Contribute to building and strengthening a growing admissions department.
• Demonstrate reliability, accountability, and strong communication.

Qualifications

• High school diploma or GED required (college coursework preferred).
• Previous experience in behavioral health, substance use treatment, healthcare admissions, or high-volume customer service preferred.
• Strong understanding of insurance verification, in-network policies, and benefit qualification strongly preferred.
• Salesforce experience preferred but not required (training available for the right candidate).
• Excellent verbal and written communication skills.
• Ability to work efficiently in a fast-paced, high-volume environment.
• Self-motivated, dependable, and growth-oriented

Why Join Us

• Mission-driven dual-diagnosis treatment environment
• Strong clinical leadership and ethical admissions standards
• Opportunity to make a meaningful impact from first contact
• Competitive benefits and flexible work structure
• Room to grow with an expanding admissions team

Pay: $20.00 - $31.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person