Admissions Coordinator

Foundation House is a behavioral health and substance abuse treatment program for young men in recovery. Combining evidence-based therapeutic practices, innovative programming, serene surroundings, and a nurturing environment, we offer an unmatched treatment journey bridging residential-to-independent living.

Position Overview

Foundation House is looking for a highly organized and detail-oriented Admissions Coordinator to join our team. In this role, you will manage the admissions process for new clients and ensure accurate record-keeping. Your work will be essential to the smooth operation of our treatment program.

Responsibilities

• Manage the admissions process for new clients, including conducting initial screenings and assessments, running insurance verification of benefits, gathering necessary documentation, and coordinating with referral sources.
• Ensure timely and accurate completion of all required intake forms and paperwork.
• Schedule, organize, and conduct intake appointments, assessments, and orientations for new clients, ensuring a smooth transition into the program.
• Collaborate with clinical staff to facilitate appropriate client placements based on program availability and client needs, ensuring alignment with Foundation House's treatment philosophy.
• Maintain accurate and confidential client records, ensuring compliance with privacy laws and regulations (e.g., HIPAA).
• Enter and update client information in the electronic medical record (EMR) system, ensuring data integrity and consistency.
• Respond to all incoming admissions calls and email inquiries promptly, ensuring timely follow-up and accurate information is provided.
• Answer incoming calls from insurance companies seeking placement for policyholders in our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP), or return all inquiries within one business day.
• Serve as a liaison between the admissions team, clinical staff, and external agencies, fostering effective communication and coordination.
• Provide support and guidance to clients and their families throughout the admissions process, addressing inquiries and concerns professionally and empathetically.
• Work as a liaison to the billing company to accurately report billable hours to maximize revenue and compliance.
• Take the initiative to develop solutions to gaps in workflow and processes.

Qualifications

• Bachelor’s Degree in related field preferred.
• 2+ years of related work experience in a substance abuse/mental health setting preferred.
• Proven ability to work in team-oriented environment.
• Energetic and able to galvanize residents to take full advantage of Foundation House offerings.
• Able to lead by example and participate in the clients’ journey.
• Possess knowledge of current recovery industry trends and residential treatment methodologies.
• Detail oriented, with strong verbal and written communication skills.
• Valid driver’s license and transportation.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person