Admissions Specialist - Surprise

As the Admissions Specialist you will coordinate all activities associated with the admission of a prospective program attendee. This function includes, but is not limited to: taking inquiry calls, providing program information, preparing initial intake paperwork, scheduling /conducting interviews with prospective patients, coordinating with other staff functions and making referrals. Perform daily, weekly and monthly record keeping in relation to census, admissions and discharges.

Essential Duties Include:

• Receives and records inquiry calls in a courteous and efficient manner.
• Collects pertinent patient insurance information, forward for verification and relays insurance information back to caller in a knowledgeable way.
• Identifies those callers that meet the admission criteria for the program as well as help patients identify an appropriate level of care.
• Facilities the admission process into the program if the caller meets the admission criteria.
• Obtain necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.
• Provides callers that do not meet the admission criteria to find alternate treatment options based on their required level of care.
• Communicates with the patients families information about the facilities and the policies of the Company.
• Prepares daily reports.
• Ability to converse in English with others to give, take and process information; extensive use of telephone.
• Ability to maintain confidentiality of information, multi-task, coordinate projects and record/transcribe general and specific meeting minutes.
• Ability to work independently and collaboratively.
• Communicate with other staff to relay concerns and observations involving patient safety.

Education and Experience:

• High school diploma or general education diploma (GED) required.
• Bachelors Degree preferred. College coursework or Addictions Certification desired.
• Previous experience with admissions, chemical dependency, eating disorders and / or behavioral health preferred.