Adult Services Aide

Fondulac District Library is seeking an enthusiastic, tech-savvy, and customer service-focused person with a flexible schedule interested in working in a community-focused environment to provide basic library services to adults and teens in the Adult Services department.

The schedule for this position will vary weekly, but is expected to average 8-12 hours per week, mostly Monday through Thursday evenings (including every Tuesday evening) and weekends (Saturday mornings and afternoons and Sunday afternoons). Weekday evening shifts start no later than 5 p.m. and end at 8 p.m. Additional availability preferred.

Hourly range: Starting $15.00-16.25. Dependent on experience, qualifications, and internal organizational equity. Includes paid vacation, sick, and personal time and an Employee Assistance Program.

Job Purpose:

Under the general supervision of the Adult Services Manager, this employee supports the operations of the Adult Services department and provides general library services to adult and teen patrons. Day, evening, and weekend work, including Sundays (September – May), and the ability to work a flexible schedule are required.

Essential Functions:

• Respond to patron inquires, including providing basic technology help and locating requested materials.
• Track reference and other statistics.
• Accurately shelve and retrieve library materials independently using the Dewey Decimal System and other classification systems specific to the library.
• Assist department staff as assigned by Adult Services Manager.

Further Responsibilities:

• Represent the library in a positive fashion at all times.
• Cooperate with all staff in performing duties essential to providing quality customer service and the achievement of library objectives, goals, and mission.
• Communicate and enforce library policies with patrons of all ages.
• Keep current with library profession by participating in appropriate meetings, workshops, and training sessions.
• Other reasonable duties as necessary.

Abilities, Skills and Knowledge:

• Ability to gain thorough knowledge of Fondulac District Library’s Policies & Procedures.
• Ability to use effective decision making, interpersonal, and communication abilities with strong customer service and public service focus.
• Ability to maintain a pleasant and productive working environment.
• Ability to stand for long periods of time, to bend and reach, and to lift or push 50 pounds, if necessary.

Experience and Training:

• High school graduate or equivalent and experience in customer service and basic research, using print, electronic, and online resources, required.
• Associates Degree, LTA Certificate, some completed college coursework, and/or public library experience preferred.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Job Type: Part-time

Pay: $15.00 - $16.25 per hour

Benefits:

• Employee assistance program
• Paid time off

Application Question(s):

• What about this role excites you and motivated you to apply? Please describe your interest in working with us.
• After reviewing the scheduling information in the posting and job description, describe your availability. What days/hours are you available to work? Are there days/hours you cannot work? Please specify if you are listing availability or unavailability.

Education:

• High school or equivalent (Required)

Experience:

• public library work: 1 year (Preferred)
• customer service: 1 year (Required)

Work Location: In person