Adult Services Assistant

Fondulac District Library is seeking an enthusiastic, tech-savvy, and customer service-focused person interested in working in a community-focused environment to provide library services and assist with programs and projects in the Adult Services department.

The part-time Adult Services Assistant position of 10-20 hours per week includes days, evenings, Saturdays, and Sundays. The position is currently regularly scheduled 11 a.m.-3 p.m. Mondays, 4-8 p.m. Tuesdays, and 9 a.m.-1 p.m. Wednesdays. This position is also scheduled every third weekend: 8:30 a.m. to 5 p.m. Saturday (year-round) and 12:30 p.m. to 5 p.m. Sunday (September through May). Additional day and evening availability preferred.

Hourly range: Starting $15.00-17.25. Dependent on experience, qualifications, and internal organizational equity. Includes paid vacation, sick, and personal time and an Employee Assistance Program.

Job Purpose:

Under the general supervision of the Adult Services Manager, this employee supports the operations of the Adult Services department and provides general reference, programming, and other library services to adult and teen patrons. Day, evening, and weekend work, including Sundays (September – May), is required.

Essential Functions:

• Respond to research/reference inquires, including providing basic technology help.
• Assist the Adult Services Manager with department projects.
• Track reference and other statistics.
• Provide readers advisory for materials of all formats.
• Plan and implement programming for patrons.

Further Responsibilities:

• Represent the library in a positive fashion at all times.
• Cooperate with all staff in performing duties essential to providing quality customer service and the achievement of library objectives, goals, and mission.
• Communicate and enforce library policies with patrons of all ages.
• Keep current with library profession by participating in appropriate meetings, workshops, and training sessions.
• Other reasonable duties as necessary.

Abilities, Skills and Knowledge:

• Ability to gain thorough knowledge of Fondulac District Library’s Policies & Procedures.
• Ability to use effective decision making, interpersonal, and communication abilities with strong customer service and public service focus.
• Ability to maintain a pleasant and productive working environment.
• Ability to stand for long periods of time, to bend and reach, and to lift or push 50 pounds, if necessary.

Experience and Training:

• Must have experience in customer service and research, using print, electronic, and online resources.
• Associates Degree, LTA Certificate, or 2 years completed college coursework towards Bachelor’s Degree required. Bachelor’s Degree preferred.
• Public library and customer service experience preferred.

The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Job Type: Part-time

Pay: $15.00 - $17.25 per hour

Benefits:

• Employee assistance program
• Paid time off

Application Question(s):

• What about the role excites you and motivated you to apply? Please describe your interest in working with us.
• Please review the regular schedule of the position as listed in the posting. Please describe your availability for this schedule, as well as potential other shifts.

Education:

• Associate (Required)

Experience:

• customer service: 1 year (Required)
• public library: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person