Advanced Office Clerk

About Company:

Advanced Office Clerk

Location: WRNMMC, Bethesda, MD
Schedule: M–F, 8-hour shift between 0645–1700 (30-min unpaid lunch)
Reports To: TBD

Summary

Provides clerical and administrative support for the Radiology department. Schedules patient appointments in MHS GENESIS for primary, specialty, and subspecialty care. Contacts patients to schedule, reschedule, or cancel visits, including consult/referral appointments. Supports medical records functions by processing, maintaining, and organizing inpatient and outpatient records and ensuring compliance with regulatory requirements.

Qualifications

• High school diploma or GED

• Minimum 12 months office experience

• Knowledge of military structure, Microsoft Office, medical terminology, and HIPAA

• Strong interpersonal, communication, and organizational skills

• Ability to work independently, apply judgment, and learn in-house scheduling systems

Key Responsibilities

• Receive and direct phone calls and visitors; provide basic authorized information

• Schedule, modify, and process appointments in MHS GENESIS

• Arrange consults, follow-up visits, x-rays, and lab tests; explain preparation requirements

• Screen walk-in patients and review documents for eligibility; coordinate with providers

• Retrieve and relay lab and imaging results to clinical staff

• Maintain, assemble, file, and audit patient medical records for accuracy and completeness

• Prepare meeting minutes and compile patient data as requested

• Manage calendars, coordinate meetings, send reminders, and book conference rooms

• Use office automation systems to create reports, maintain files, and support daily operations

• Monitor kiosk check-ins, greet/escort patients, and ensure timely provider contact

• Coordinate clinic space and workflow with cardiology, vascular surgery, and CT surgery teams

• Typical workload includes:

  • Daily reception of visitors and phone inquiries

  • Daily patient screening and appointment scheduling

  • ~30 x-ray/lab appointments scheduled daily

  • ~30 lab results relayed daily

  • Scheduling for ~20 cardiothoracic patients

• Assist patients with kiosk check-in technology