Aesthetics Sales & Operations Manager

Are you the right fit? Ask yourself:

Are you passionate about aesthetics, beauty, and helping people look, feel, and live better?

Do you genuinely love skincare, aesthetic treatments, and the products behind real results?

Do you have 3+ years of sales and management experience with a comfort level on social media?

Are you a self-starter who can work both independently and as part of a team?

Do you have a strong attention to detail and impeccable follow-up skills?

Do you have a proven track record in sales, marketing, and client engagement?

Are you looking for a long-term home with a company that invests in your growth?

If you answered YES — you could be exactly who we’re looking for.

About The Laser Loft

The Laser Loft is Columbus’ leading laser hair removal provider and a trusted name in medical aesthetics. With 22 years in aesthetics, 4 years at our new location, and a continuously expanding menu of advanced medspa services, we’ve built a reputation for delivering real, visible results that our clients come back for — and tell their friends about.

We were built on a simple but powerful belief: when you look and feel better, you show up differently. Everything we do — every treatment, every recommendation, every client interaction — is driven by that belief. Our goal is not just to treat skin; it’s to help people step into a more confident version of themselves.

What sets us apart isn’t just our technology and protocols — it’s our people. We hold ourselves to high standards because our clients trust us with their skin, their confidence, and often their vulnerability. That trust is earned through professionalism, consistency, integrity, and care.

Our Mission: We deliver thorough, results-driven treatments with expert care — clearly explained, confidently provided, and always centered on trust and safety.

Our Mantra: Thorough treatments. Trusted results. Confident, friendly care.

The Role

We are seeking an Aesthetic Sales & Operations Manager — a driven, personable leader who can manage day-to-day clinic operations AND drive sales and brand growth forward. Because we are a small, close-knit team running a busy, fast-paced clinic, this role is intentionally broad: the right candidate will be equally comfortable leading a team, conducting new patient consultations, capturing content for social media, and tracking KPIs alongside the owner.

This is not a role for someone looking to clock in and clock out. This is a role for someone who takes ownership, leads with integrity, and wants to grow with us long-term.

Responsibilities & Duties

Operations & Team Leadership

• Manage day-to-day clinic operations including scheduling, staff coordination, and facility standards
• Hire, train, and schedule front desk and customer service employees
• Create and oversee professional development plans for all staff
• Set key performance indicators for each department in conjunction with the owner
• Maintain company protocols in accordance with the employee handbook
• Coordinate facility schedules to maximize efficiency and usage of the spa
• Oversee facility maintenance and uphold cleanliness standards throughout the spa
• Inventory management, expense reporting, and expense control with a focus on optimizing profitability
• Maintain compliance with healthcare regulations including HIPAA standards and medical records management
• Introduce new product lines, equipment, and treatments to all required areas

Sales & Client Relations

• Conduct all new patient consultations, laying out customized treatment plans aligned with individual patient goals
• Support lead management, appointment follow-up, and consultation scheduling — working alongside our front desk spa concierge who handles primary inbound calls
• Follow up with previous patients to cultivate ongoing relationships and renew interest in services
• Meet and exceed team membership, retail, and gift card sales goals
• Develop and manage email campaigns, newsletters, and client communication calendars
• Educate patients on services and at-home care recommendations that support their results
• Manage customer conflict resolution with professionalism and grace

Marketing & Brand

• Initiate and implement marketing and promotional plans to actively grow revenue and profit
• Capture user-generated content (UGC) in the clinic to support brand authenticity and engagement
• Post daily stories highlighting specials, product details, and promotions to drive both online and in-store product sales
• Support the brand’s social media presence through consistent, on-brand content — this is not a full social media management role, but active participation is expected
• Develop strategies to reach new and potential clients
• Create community partnerships and generate brand exposure through outside calls, health & wellness trade shows, and events
• Develop calendars of events and general communications for current members

Position Requirements

• 3+ years of combined sales and management experience — applicants without proven experience will not be considered
• Experience in one or more of the following industries preferred: Laser Hair Removal, Esthetics, Cosmetics, Health & Wellness, Weight Loss, Plastic Surgery, Med Spa, or related field
• Proven track record in building patient/client relationships and exceeding customer expectations
• Exceptional interpersonal, verbal, and written communication skills, including phone etiquette
• Comfortable with social media platforms — experience posting content, stories, and product promotions is required; full social media management experience is a plus
• Comfortable with client management systems and appointment booking software (Zenoti experience a plus)
• Ability to communicate technical information in a clear and simple manner
• Open to learning new technologies and software
• Schedule includes every other Saturday and rotating shifts — alternating weekly between day shift and mid shift
• Self-starter, detail-oriented, and highly motivated with a polished, professional appearance

The Ideal Candidate Will Be…

• A self-starter who does not require micromanagement
• Reliable, responsible, and accountable — they bring solutions, not excuses
• Kind, emotionally intelligent, and aware of those around them
• Goal-oriented with the ambition to grow into a top leadership role
• Positive and calm under pressure — able to thrive and stay organized in a busy, fast-paced clinic environment
• Passionate about the aesthetics industry and committed to continuous learning
• A strong team player who leads with integrity and puts the team first
• Polished and camera-ready — comfortable representing The Laser Loft both in person and on social media

Our Core Values

As a team, we operate by these principles — and we hire people who live them:

• Results-Driven Care — We solve skin concerns, not just sell services
• Education Is Our Responsibility — Informed clients make confident decisions
• We Believe in What We Do — We use, trust, and stand behind every treatment and product
• Positive, Professional Mindset — Our attitude sets the tone
• Integrity & Trust — We do what we say we will do
• Clear & Respectful Communication — We communicate with purpose and timeliness
• Ownership & Accountability — We bring solutions, not excuses
• Commitment to Excellence — We hold ourselves to a high standard, always
• Finish Strong — We follow through on everything we start
• Team First — We succeed together
• Polished Presence — We show up ready, professional, and proud to represent The Laser Loft

Compensation & Benefits

This is a full-time position (40 hours per week). We offer competitive hourly pay plus commission and bonus opportunities.

Additional benefits include:

• 401(k) with matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account
• Paid time off
• Employee discounts
• Complimentary medspa services
• Paid training
• Detailed training and SOPs provided on all products, services, and technology used in our business

How to Apply

We’re hiring through Indeed. Please submit your application directly through this posting.

Please include a cover letter explaining your relevant experience and why you believe this is the perfect role for you. Applicants without a cover letter will not be contacted.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Sales: 3 years (Preferred)
• Management: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)