After Hours CSR/Dispatch

Fast Layne Plumbing is a fast-growing, highly rated plumbing company serving the East Valley. We’re looking for a reliable and organized Night & Weekend Customer Service Representative / Dispatcher to help answer incoming calls and schedule jobs for our technicians during off-hours.

This is a great opportunity for someone looking to build experience in customer service, office operations, or the home service industry.

Responsibilities:

• Answer incoming customer phone calls
• Schedule plumbing service calls and estimates
• Communicate clearly with customers and technicians
• Enter and update job information in our system
• Provide friendly, professional customer service
• Answer 3rd party leads and respond to emails
• Attend 1 weekly meeting

Schedule:

This role covers our after-hours support:

• Monday – Friday: 5:00 PM – 9:00 PM
• Saturday & Sunday: 8:00 AM – 6:00 PM

(Some flexibility may be discussed depending on availability.)

What We're Looking For:

• Friendly and confident on the phone
• Organized and dependable team player
• Comfortable using computers and scheduling systems
• Ability to stay calm and helpful with customers
• Customer service experience is a plus but not required
• Problem Solver & Takes Initiative

About Fast Layne Plumbing

Fast Layne Plumbing is a locally owned, family-run company known for excellent customer service and strong community involvement. Our team takes pride in helping homeowners solve plumbing problems quickly and professionally.

If you’re dependable, positive, and looking for an evening and weekend opportunity, we’d love to hear from you.

Apply through Indeed or visit our website for more info

Pay: $15.00 - $18.00 per hour

Work Location: Hybrid remote in Mesa, AZ 85209