After-Sales Service Manager – Air Conditioners | Lahore

Join a rapidly growing leader in Mobile, Accessories, and Solar—now expanding into the Air Conditioner segment! We are looking for a high-potential, results-driven After-Sales Service Manager to build and lead our AC service operations across Pakistan.

This is a unique opportunity to own, build, and scale the after-sales ecosystem while delivering exceptional customer experience.

Location: Lahore, Pakistan (Field + Office)

Job Type: Full-time

E xperience: 5+ Years (After-Sales / Home Appliances)

Education: Bachelor’s in Engineering, Supply Chain, or related field

Language: English (Working Proficiency)

Salary & Benefits: Market Competitive

Why This Role Matters

You will be the key driver of our after-sales service network , ensuring operational excellence, customer satisfaction, and business growth. From launching service centers to handling VIP customer cases, you will have end-to-end ownership of the service function.

Key Responsibilities

• Build and expand after-sales service networks across target areas
• Identify and finalize locations, negotiate lease agreements, and manage cost efficiency
• Oversee setup of service centers, mini counters, and community outlets as per brand standards
• Manage the complete service lifecycle including planning, staffing, and pricing strategies
• Lead and manage after-sales teams (technicians, cleaning staff, support staff)
• Develop and implement SOPs to streamline operations and improve service quality
• Monitor KPIs, customer feedback, service trends, and resolution timelines
• Conduct competitor analysis and introduce innovative service offerings
• Drive revenue through maintenance packages, deep-cleaning services, and add-ons
• Handle escalated complaints and ensure high-value customer satisfaction

✅ Requirements

• 5+ years of experience in after-sales/service management (Home Appliances or Consumer Electronics preferred)
• Strong leadership and team management skills
• In-depth understanding of the Pakistan AC market and customer behavior
• Excellent communication, negotiation, and analytical skills
• Proficiency in MS Office and project management tools (PMP is a plus)