After Sales Service Specialist

Key Responsibilities:

• Provide on-site and remote technical support, including installation, troubleshooting, maintenance, and repair of products.
• Respond promptly to customer service requests and ensure timely resolution.
• Conduct regular customer follow-ups to gather feedback and improve service quality.
• Manage spare parts inventory and coordinate logistics with headquarters.
• Collaborate with the global technical team to escalate and resolve complex issues.
• Comply with local regulations and uphold company standards in all customer interactions.

Requirements:

• Turkish speaker with fluent English communication skills (written and spoken).
• Bachelor’s degree in Engineering, Electronics, Mechanical, or a related field.
• Minimum 2 years of experience in after-sales service, technical support, or field service roles.
• Valid driver’s license and willingness to travel frequently within Turkey.
• Strong problem-solving skills and customer-oriented mindset.