After Sales service supervisor

After-Sales Service Manager / Supervisor (Automotive Industry Focus)

Location: Dubai, United Arab Emirates (UAE)

Department: After-Sales Service Department

[Core Responsibilities]

1. After-Sales Network System Construction

• Plan and build the regional after-sales service network; formulate and optimize standard operating procedures (SOPs) for after-sales services at local dealers and repair stations.
• Lead the establishment and cross-cultural training of the after-sales team, enhancing the professional skills and service awareness of local service advisors and technicians.

1. Spare Parts Management & Technical Support

• Oversee the operations of the regional spare parts center and develop scientific inventory plans to ensure the timely supply of fast-moving and wearing parts, shortening customer vehicle repair wait times.
• Establish a rapid-response technical support mechanism to assist local outlets in resolving complex vehicle faults, and regularly issue technical bulletins and repair case studies.

1. Warranty Claims & Compliance Management

• Review and process vehicle warranty claims within the region, ensuring the compliance and authenticity of after-sales claims.
• Stay familiar with and monitor local automotive after-sales laws, regulations, and consumer protection policies to ensure compliant after-sales operations.

1. Customer Satisfaction & Quality Feedback

• Establish and monitor key after-sales KPIs (such as First Time Fix Rate and Customer Satisfaction Index - CSI), and regularly conduct customer follow-ups and care activities.
• Collect and analyze product quality feedback and after-sales data from the local market, forming closed-loop reports to headquarters to drive continuous product improvement.

[Qualifications]

1. Automotive Industry Background (Core Mandatory Requirement)

• Must possess a solid background in automotive after-sales. Prior experience in the overseas after-sales department of an OEM (Original Equipment Manufacturer) or after-sales management in a large multinational automotive dealership group is highly preferred.
• Proficient in the entire overseas automotive after-sales process, with familiarity in maintenance technical standards, spare parts supply chain management, and warranty policies in LHD (Left-Hand Drive) markets (such as the Middle East).

1. Education & Language

• Bachelor's degree or above in Vehicle Engineering, Automotive Service Engineering, Mechanical Engineering, Business Administration, or related fields.
• Language Requirements: Proficient in English with excellent reading, writing, and cross-cultural communication skills, capable of using English as the daily working language. Proficiency in Arabic is a significant plus.

1. Work Experience & Skills

• 3+ years of relevant experience in automotive after-sales services. Prior experience in overseas expatriate after-sales management or building an overseas after-sales system from the ground up (0 to 1) is highly preferred.
• Excellent ability to handle emergencies and coordinate across departments, efficiently interfacing with local dealers, parts suppliers, and domestic headquarters.
• Highly resilient, aligned with Dongfeng Motor's corporate culture, able to adapt to the pace of overseas expatriate work, and possessing a high sense of responsibility and execution.

Pay: Up to AED10,000.00 per hour

Work Location: In person