After-Sales Service Technician – Multan

After-Sales Service Technician – Multan

Department: After-Sales Service

Location: Multan

Job Summary:

The After-Sales Service Technician will be responsible for providing technical support, diagnostics, maintenance, and repair services for vehicles/equipment supplied by Meraj Limited. The incumbent will conduct site visits, coordinate with customers, resolve technical issues, and prepare service completion reports to ensure effective after-sales support and customer satisfaction.

Key Responsibilities:

* Diagnose and troubleshoot mechanical, electrical, and operational faults.

* Perform preventive and corrective maintenance activities.

* Conduct site visits for inspections, repairs, and technical support.

* Coordinate and correspond with customers regarding service requests and complaints.

* Prepare after-sales service reports and job completion reports.

* Ensure timely resolution of customer issues and maintain service quality standards.

* Provide technical guidance and operational support to customers.

* Maintain records of service activities, spare parts usage, and maintenance history.

* Coordinate with internal technical teams for complex repairs and support requirements.

* Ensure compliance with company safety and operational procedures.

**Required Skills & Qualifications:**

* Diploma/Bachelor's degree in Mechanical, Automotive, Electrical, or a related technical discipline.

* Experience in diagnostics, maintenance, and repair of vehicles/equipment.

* Strong troubleshooting and problem-solving skills.

* Good communication and customer-handling abilities.

* Proficiency in preparing technical and service reports.

* Willingness to travel for customer visits within the assigned territory.

* Valid driving license preferred.

**Core Competencies:**

* Technical Diagnostics

* Maintenance & Repair

* Customer Relationship Management

* Technical Reporting

* Problem Solving

* Communication Skills

* Time Management

* Team Coordination

Work Location: In person