After-Sales Service Technician – Multan

Position: After-Sales Service Technician – Multan

Department: After-Sales Service

Location: Multan

Job Summary:
The After-Sales Service Technician will be responsible for providing technical support, diagnostics, maintenance, and repair services for vehicles/equipment supplied by Meraj Limited. The incumbent will conduct site visits, coordinate with customers, resolve technical issues, and prepare service completion reports to ensure effective after-sales support and customer satisfaction.

Key Responsibilities:

• Diagnose and troubleshoot mechanical, electrical, and operational faults.
• Perform preventive and corrective maintenance activities.
• Conduct site visits for inspections, repairs, and technical support.
• Coordinate and correspond with customers regarding service requests and complaints.
• Prepare after-sales service reports and job completion reports.
• Ensure timely resolution of customer issues and maintain service quality standards.
• Provide technical guidance and operational support to customers.
• Maintain records of service activities, spare parts usage, and maintenance history.
• Coordinate with internal technical teams for complex repairs and support requirements.
• Ensure compliance with company safety and operational procedures.

Required Skills & Qualifications:

• Diploma/Bachelor's degree in Mechanical, Automotive, Electrical, or a related technical discipline.
• Experience in diagnostics, maintenance, and repair of vehicles/equipment.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer-handling abilities.
• Proficiency in preparing technical and service reports.
• Willingness to travel for customer visits within the assigned territory.
• Valid driving license preferred.

Core Competencies:

• Technical Diagnostics
• Maintenance & Repair
• Customer Relationship Management
• Technical Reporting
• Problem Solving
• Communication Skills
• Time Management
• Team Coordination

Work Location: In person