After Sales Technical Support Engineer - UPS

What you’ll do:

• Diagnose and resolve technical issues with 3-Phase UPS systems
• Provide expert technical support to local and regional field service engineers in their daily activities via remote tools and on-site visits
• Manage and lead troubleshooting and take corrective actions in challenging field incidents
• Assist FSEs and customers with the installation, configuration and start-up of UPS systems
• Collaborate with the Engineering and AE team to address and resolve issues and report to Quality on field findings
• Provide service trainings for FSEs and ASPs, including onsite, remote and eLearning trainings
• Create and maintain a comprehensive technical documentation, field service bulletins and service guides
• Participate in new product development projects as a voice of customer and provide field service perspective
• Contribute to the zero-incident culture supporting safety of field engineers through instructions and training
• Coordinate with the factory teams located in other countries (Finland & China) for technical and product support"

Qualifications:

• B.Sc. or M.Sc. in Electrical Engineering
• 2+ years of service experience in power electronics and/or experience in technical support role in three-phase power electronics. The role could be suited e.g. for a field service engineer (FSE)

Skills:

• Experience in technical support or a similar role
• Strong technical knowledge on power electronics and/or three phase electrical systems
• Experience on UPS technologies is an advantage
• Strong work ethic, Communication and interpersonal skills
• Excellent problem-solving and troubleshooting skills
• Ability to work independently and as part of a team
• Customer-oriented
• Focus on delivering high-quality support

What We Offer:

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
• Work in a company that is commitment to Inclusion & Diversity and Sustainability
• Annual mentoring program, Eaton University, a reward, and recognition system
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
• Strong, agile and diverse team locally and globally
• Strong processes and state-of-the-art systems and tools
• Structured employee development processes, open feedback culture with development plans
Detailed induction support and well-structured onboarding