Afternoon/Evening Dispatcher

About ATC

ATC is a fast paced transportation and logistics company specializing in freight coordination, dispatch, and brokered transport. We operate around the clock and are building a structured, high accountability operations team. We are looking for a reliable and experienced Night Dispatcher to own our overnight shift and keep freight moving when the rest of the world is asleep.

Position Overview

The Afternoon/Evening Dispatcher is the operational anchor of ATC’s Afternoon/Evening shift, responsible for driver communication, load coordination, and real time problem solving from 1 PM to 1 AM. This role reports to the Operations Manager and works closely with the day dispatch team to ensure seamless handoffs and uninterrupted freight flow.

We are currently operating in a paper based environment and are building toward a digital infrastructure. Experience with Fleet Enable is strongly preferred, as it is the TMS platform we are targeting for implementation. In the meantime, you will need to be comfortable working from logs, manifests, and phone based coordination while systems are being stood up.

Key Responsibilities

Dispatch Operations

• Coordinate and dispatch drivers for overnight loads, pickups, and deliveries across asset and brokered freight
• Monitor active loads in real time, tracking driver location, status updates, and estimated arrival times
• Communicate with drivers throughout the shift via phone and radio to ensure on time performance
• Manage driver logs, trip sheets, and load documentation using current paper based systems
• Record all dispatch activity accurately and hand off a clean shift summary to the incoming day team

Problem Resolution

• Serve as the first point of contact for driver breakdowns, delays, or route issues during overnight hours
• Coordinate emergency responses including breakdowns, accidents, or load failures with speed and calm
• Escalate unresolved issues to the Operations Manager or on call leadership with full context
• Reroute or reassign loads as needed to maintain delivery commitments

Customer and Carrier Communication

• Field after hours customer calls and relay accurate status updates on shipments
• Coordinate with carriers on brokered loads to confirm pickup and delivery times overnight
• Document all customer and carrier interactions for day team visibility

Compliance and Documentation

• Verify driver Hours of Service (HOS) compliance before dispatching loads
• Ensure all load paperwork, BOLs, and delivery confirmations are completed and filed
• Flag any compliance issues or documentation gaps to the Operations Manager

Qualifications

• 2 or more years of experience in trucking dispatch, freight coordination, or transportation operations
• Comfortable working in a paper based environment and managing manual logs and manifests
• Strong verbal communication skills for driver coordination and after hours customer contact
• Ability to stay focused and make quick decisions independently during overnight hours with minimal supervision
• High attention to detail and accurate record keeping under pressure
• Reliable and punctual, with a consistent overnight availability including weekends
• Basic computer proficiency for email, spreadsheets, and digital documentation

Preferred but not required:

• Experience with Fleet Enable TMS or comparable platforms such as McLeod, Aljex, or

similar

• Familiarity with both asset and brokered freight operations
• Background in flatbed, dry van, or regional LTL freight
• Experience handling after hours emergency dispatch or breakdown coordination

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Work Location: In person