Aftersales Engineer ( Electronics / Mechatronics / Electrical )

About Us:

KK Power is a group of companies that deal in 5 different sectors of the industry. We deal in a wide range of material handling equipment, complete racking solutions, industrial cleaning equipment, disaster management equipment, motive and traction power batteries plus spare parts and service contracts.

We have a market presence of over 30 years in which we've made a well-renowned name for ourselves. We pride ourselves on being a family-owned and oriented company in which everyone has an open-door policy. Our head office is in DHA Lahore while we have offices and workshops located in Karachi, Islamabad and Dubai.

Job Description:

The Aftersales Service Engineer will be responsible for providing technical support, maintenance, and repair services to customers. The role involves troubleshooting issues, performing routine maintenance, and ensuring customer satisfaction through excellent service. This position requires a strong understanding of the products and services offered by the company, as well as the ability to communicate effectively with customers and internal teams.

JOB RESPONSIBILITIES:-

• Build and develop a market for service work.
• Supervise and control workload of service technicians.
• Schedules service work according to priority and maintains an orderly flow of work.
• Advises customers of necessary repair service including estimates of cost; also makes recommendations to customers for preventative maintenance.
• Handles customer complaint problems pertaining to service and repair work.
• Supervises the training of service technicians with in-house training programs.
• Maintains in good condition all service tools and service vehicles.
• Assists and coordinate with other relevant departments.
• Orders and maintains adequate supplies and parts for service department inventory.
• Responsible for drafting department operating budget.
• Works in co-ordination with Parts, Office, Sales and Management.
• Make sure warranty claims are processed and forwarded to supplier.
• Listens to problems of service personnel and works out satisfactorily or brings problems to management for possible solution.
• Inspects all completed work turned in to the Service Department as is appropriate.
• Helps service personnel diagnose troubles if they do not know the problem or cannot find it.
• Will work with the Inventory In charge to establish the inventory record and keep track of it.
• Prepares personal/vacation/sick reports for Service Department personnel.
• Reviews all service technicians’ time clock reports and submits them to Human Resources in a timely manner & maintain service library.

Roles & Responsibilities

• Ideal candidate must've a Bachelor’s Degree in Electronics / Mechatronics / Electrical Engineering from any HEC recognized university.
• Candidates having at least 2-4 years of experience in the same industry of After sales/ Services will be preferred who’ve hands on experience in material handling equipment (MHE’s), industrial racking & cleaning solution, hydraulic system and engine etc.
• Extensive knowledge of engineering design, installation, maintenance and repair is required.
• Candidate must’ve his own conveyance (Motorbike).

Job Type: Full-time

Application Question(s):

• Do you've any experience in dealing with Material Handling Equipment (MHE's), Industrial Racking & Cleaning Solution, Hydraulic System or Engines?
• What are your salary expectations?
• This vacant post is for our DHA, Phase V, Lahore workshop. Do you live in Lahore?

Work Location: In person