Agency Manager | Customer Service Lead

Title: Agency Manager
Reports to: Vice President of Avsurance
Location: Ann Arbor, MI
Employment Type: Full Time in office
Department: Avsurance Corporation

Avsurance has an immediate position available for an Agency Manager - Lead Customer Service Representative. The position requires applicant to interact with management and employees through excellent written and oral communication to provide and process information in response to inquiries, concerns, and requests about insurance. The position requires critical thinking, inductive and deductive reasoning skills, as well as the ability and persistence to face obstacles, take on challenges, and provide effort towards task resolution. Applicant must be able to manage stress, self-control, and have great time management skills with meticulous attention to detail and information ordering.

Duties

• Manage multiple corporate insurance renewals concurrently by supporting the Avfuel and Avflight insurance programs
• Carefully reviewing contracts, identify potential risks and make sure the contract accurately reflects the intended agreement between parties and provide recommendations
• Manage the day to day operations of the support staff
• Can communicate effectively with internal and external customers.
• Process, prepare, record data to worksheets and submit business forms
• Review and verify data on insurance applications and policies
• Organize and work with detailed office records, maintaining files and policies.
• Contact the corporation’s broker to process policy changes, analyze insurance program, and suggest changes
• Plan future follow-ups
• Resolves certificate of insurance request and follow up for customer certificates
• Review certificates to verify they meet the minimum required insurance limits

Required Skills and Experience:

• Proficient computer skills - Microsoft Office - Word, Excel, Outlook, etc.
• 5+ years of insurance industry experience
• Aviation insurance experience preferred
• 5+ years customer service experience
• Excellent verbal and written communication skills
• Self-starter, highly motivated
• Strong time management skills
• Exceptional organizational skills
• Based out of our Ann Arbor Office
• Must be able to work under pressure while meeting deadlines and maintaining accuracy

Education

• Bachelor’s or associate Degree a plus, equivalent industry experience preferred
• Insurance P&C license required