Agent Services Coordinator / Executive Assistant

Agent Services Coordinator / Executive Assistant

Position Overview

We are seeking a highly organized, positive, and service-oriented Agent Services Coordinator / Executive Assistant to support our real estate office operations and leadership team. This role is essential to creating an exceptional experience for our agents and ensuring the office operates efficiently and professionally each day.

The ideal candidate thrives in a fast-paced environment, enjoys helping others, and takes pride in delivering outstanding customer service. Success in this role requires a proactive mindset, strong organizational skills, attention to detail, and a relationship-focused approach.

The Agent Services Coordinator will serve as a central point of support for agents, staff, and visitors while maintaining a welcoming and productive office environment.

Primary Responsibilities

Front Desk & Office Administration

• Answer and route incoming phone calls with professionalism, warmth, and friendliness
• Greet all visitors and team members with a positive and welcoming attitude
• Maintain a clean, organized, and professional reception area and common spaces
• Ensure the office is prepared and fully operational each business day
• Assist with administrative and operational tasks as needed

Leadership Support

• Provide administrative support to the CEO and leadership team
• Assist with scheduling, communication, and daily office operations
• Support weekly team meetings, including meeting preparation and logistics
• Coordinate breakfast arrangements for weekly meetings

Agent Services & Support

• Assist agents with onboarding tasks and resource connections
• Input new property listings accurately and with urgency
• Manage floor schedules and communicate updates effectively
• Administer floor schedule policies and procedures
• Provide basic technical support, including printer setup and troubleshooting
• Assist agents with technology resources and systems

Technology & Marketing Support

• Support Zoom meetings and virtual communication tools
• Learn and assist associates with Keller Williams Command software
• Navigate and assist with Multiple Listing Service (MLS) functions, including:
• New property listings
• Listing updates
• Price changes
• Provide general marketing support as needed

Qualifications & Skills

Required Skills

• Positive, enthusiastic, and customer-service-oriented attitude
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Professional appearance and demeanor
• Ability to identify opportunities to improve processes and efficiency
• Strong computer proficiency and understanding of file organization, sharing, and systems management
• Ability to learn new technology and software platforms quickly

Technical Requirements

• Proficiency with Google Workspace, Microsoft Office, internet applications, and general business software
• Understanding of database concepts and organization
• Willingness to learn Keller Williams Command software
• Willingness to learn MLS systems and related listing processes

Working Relationships

This role works closely with:

• CEO – Michelle Parker
• Sales Associates
• Clients and Vendors
• MCA/Assistant MCA
• Assistant Team Leader
• Principal Broker

Compensation & Benefits

Full-Time, Year-Round Salaried Position

Salary: $41,600 annually

Benefits include:

• Health, Dental, and Vision insurance (estimated value: approx $11,070+ annually)
• Paid Time Off (PTO) after 60 days
• Vacation time
• Company holidays
• Sick and personal days

Schedule

Office Hours:

• Monday, Tuesday, Thursday, Friday: 8:30 AM–5:00 PM
• Wednesday: 7:30 AM–5:00 PM

Pay: $41,600.00 - $56,990.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Work Location: In person