Aggregator & Delivery Operations Executive (Food & Beverage)

Position Title: Aggregator & Delivery Operations Executive (Food & Beverage)
Department: Operations
Reports To: Delivery Operations Manager / Head of Operations
Location: Dubai

Role Purpose

The Aggregator & Delivery Operations Executive is responsible for overseeing daily delivery operations across in-house fleet and third-party aggregator platforms ( Talabat, Deliveroo, Careem, Noon, etc.). The role ensures smooth coordination between the kitchen, riders, and aggregators to guarantee accurate order flow, on-time delivery, and a high-quality customer experience.

Key Responsibilities

Delivery & Aggregator Management

• Oversee end-to-end delivery operations across outlets and central kitchen.
• Manage relationships with aggregator platforms; ensure menus, pricing, promotions, and availability are always updated.
• Monitor aggregator dashboards to track performance, cancellations, and SLA compliance.
• Supervise riders and third-party drivers, ensuring adherence to company standards, grooming, and customer service etiquette.
• Resolve escalations related to delayed, incorrect, or failed deliveries.

Kitchen Coordination

• Work closely with kitchen teams to align on prep times, order sequencing, and peak-hour flow.
• Ensure accurate and timely order handover from kitchen to riders.
• Monitor food packaging, labeling, and temperature control to maintain quality.
• Support implementation of kitchen-side improvements (KDS usage, POS order flow, labeling systems).

Quality, Compliance & Reporting

• Ensure all food safety, hygiene, and packaging standards are met for delivery orders.
• Track key KPIs: on-time delivery %, order accuracy, customer complaints, aggregator ratings.
• Prepare daily/weekly performance reports covering delivery volumes, aggregator sales, and customer feedback.
• Identify bottlenecks in kitchen-to-delivery workflow and recommend solutions.
• Contribute to delivery cost optimization by analyzing aggregator commissions, wastage, and refunds.

Qualifications & Skills

• Bachelor’s degree in Business, Supply Chain, Hospitality, or related field (preferred).
• 2–4 years of experience in F&B delivery, logistics, or aggregator management.
• Strong understanding of kitchen operations, order prep processes, and food safety standards.
• Familiarity with POS/KDS systems and aggregator portals (Talabat, Deliveroo, Careem, Noon, etc.).
• Strong communication and coordination skills with BOH, FOH, and riders.
• Proficiency in MS Excel / Google Sheets for reporting and analysis.
• Ability to work under pressure, multitask, and resolve issues quickly.

KPIs / Success Measures

• On-time delivery rate (%)
• Aggregator SLA compliance & customer ratings
• Order accuracy and reduction in complaints/refunds
• Delivery cost vs. sales ratio
• Improvement in kitchen-to-delivery workflow efficiency

Job Type: Full-time

Application Question(s):

• Have you managed delivery operations involving both in-house fleets and third-party aggregators (e.g., Talabat, Deliveroo, Careem, Noon)?

Experience:

• Food & beverage delivery operations or aggregator management: 3 years (Required)