Aging Services Case Manager

FLSA Status: Non-Exempt

Position Summary

The Aging Services Assessor plays a vital role in supporting older adults by conducting in-home assessments, developing individualized care plans, coordinating services, and advocating on behalf of participants. This position ensures that older adults receive appropriate, timely services to maintain independence, dignity, and quality of life. The assessor works collaboratively with case managers, community service providers, and the Aging Case Management Supervisor to deliver person-centered care and monitor outcomes.

Essential Duties and Responsibilities

Assessment & Care Planning

• Conduct in-home eligibility assessments and comprehensive evaluations of client needs.
• Develop and implement individualized plans of care based on assessment findings.
• Respond promptly to client referrals and inquiries.

Advocacy & Service Coordination

• Advocate on behalf of participants with appropriate community resources.
• Coordinate services with formal and informal providers to ensure continuity of care.
• Make timely referrals to community agencies according to participant needs.
• Maintain regular communication with participants, families, and service providers.

Collaboration & Communication

• Work closely with the Aging Case Management Supervisor and other case managers to provide services.
• Attend meetings and contact individuals involved in participants’ welfare.
• Participate in staff development, job trainings, and meetings.

Documentation & Case Management

• Maintain accurate, timely documentation of assessments, care plans, and case activity.
• Provide ongoing case management support as assigned by the Aging Case Management Supervisor.

Other Responsibilities

• Assist with special projects as assigned.
• Support additional programs as time permits, which may include staffing committees or councils, providing community education, or utilizing professional credentials for chart reviews or other program support tasks.

Education & Experience

• Bachelor’s or Master’s degree in Social Work, Gerontology, Psychology, Sociology, or a related field.
• Bachelor’s or Master’s degree in Nursing with current Kentucky nursing license also accepted.
• Reliable transportation required.
• Broad knowledge of the needs of older adults and other client groups, as well as familiarity with community resources and service organizations.

Skills & Competencies

• Strong interpersonal and communication skills, including with participants who may have physical or cognitive limitations.
• Excellent written communication and computer skills.
• Ability to coordinate multiple services and work independently in the field.
• Compassionate, client-centered approach with attention to confidentiality and ethical standards.

Impact of the Role

This position directly supports older adults in maintaining independence and quality of life by assessing needs, coordinating services, and advocating for appropriate resources. The Aging Services Assessor ensures participants receive timely, person-centered care while strengthening connections between families, community partners, and service providers.