AI API and Integration Designer

DEPARTMENT: Data Insights and Innovation

JOB TITLE: AI API and Integration Designer

JOB CODE: AIAPID

REPORTS TO: Lead Data Cloud Engineer

FLSA STATUS: Exempt

EMPLOYMENT TYPE: Full-Time

JOB PURPOSE:

This role at Arbitration Forums is as unique as it is rewarding because of the AF IPAAL Values (Integrity, Passion, Accountability, Achievement, Leadership) and TRI Model (Trust, Respect, Inclusion).

The AI API Designer is responsible for leading the analysis, design, testing and deployment of AI and data analytics solutions. This role will develop assigned AI APIs occasionally and will support production troubleshooting when required. This position plays a leadership role in definition and design of integrations between AI-powered solutions and business processes and applications, ensuring effective, consistent, and efficient delivery of value to our members and AF employees. The AI API Designer is expected to work closely with AF stakeholders and members to enhance operational efficiencies and create designs that support the development of robust and scalable APIs.

DEPARTMENTAL EXPECTATION OF EMPLOYEE

• Adheres to AF Policy and Procedures and the AF IPAAL Values and TRI Model
• Acts as a role model within and outside AF.
• Performs duties as workload necessitates.
• Maintains a positive and respectful attitude.
• Communicates regularly with the departmental leader about department issues.
• Demonstrates flexible and efficient time management and ability to prioritize workload.
• Consistently reports to work on time, prepared to perform duties of the position.
• Meets Department productivity standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Actively participates in the definition of data intensive and AI-powered solutions to enable seamless integration between AI systems and applications.
• Works closely with software engineers, AI and data engineers, product managers, and other stakeholders to understand requirements and develop scalable APIs that meet user needs and business objectives.
• Collaborates with AF teams to define and execute strategies for production deployment of solutions, ensuring that solutions can be deployed in the preferred way of our members.
• Documents AI API design and specifications, implementing versioning strategies and overseeing API lifecycle management, striving for continuous improvement and innovation in the integration processes.
• Manages AI API operations, monitoring performance and taking action to address potential degradation of SLAs.
• Ensures deployment processes run smoothly and defines processes for smooth updates and rollbacks.
• Partners with quality assurance engineers to provide test plans and cases for testing end-to-end AI-powered solutions, automating the scripts when required. Follows defect tracking processes to deliver quality solutions.
• Supports the creation of implementation plans, Go to Market strategies, and adoption plans.
• Develops code if required, following AF’s API coding standards.
• Conducts code reviews and provides mentorship to junior developers to improve code quality and team skills.
• Ensures the security and performance of APIs by implementing authentication and authorization measures.
• Stays updated with industry trends and emerging technologies to continuously enhance API functionality.
• Defines and applies consistent design for the user experience to minimize training needs and provide a common experience across AI and data solutions.
• Documents and maintains design deliverables and validates model results against calculations and data definitions to ensure quality of products delivered.

Security

• This role is responsible for following AF Security standards and ensuring the security model and best practices are built into deliverables.
• The AI API Designer utilizes the AF security standard processes to ensure member data is secured.

Production Support

• Proactively follows up on production support tickets or any other reported data discrepancies providing leadership on the prioritization of support activities.
• Performs advanced incident investigation and service restoration

QUALIFICATIONS

Experience, Education and Licensure

• Bachelor’s degree in Computer Science, Business, Statistics, or related field (equivalent work experience may be considered
• Agile development methodology including tools such as Jira and Confluence for product documentation.
• Minimum of 7 years of API design, development, testing, and deployment experience.
• Deep understanding of machine learning/AI principles and tenets, with working experience designing and implementing APIs to embed AI solutions into business applications.
• Minimum of 3 years working with machine learning models and intelligent decisioning algorithms.
• Proficiency in programming languages such as Python, Node.js, Java.
• Experience with RESTful, microservices, SOAP web services, and familiarity with OpenAPI (OAS).
• Experience and discipline utilizing multiple version control software products and change management processes.
• Experience with API development and management tools such as MS Azure API Management, Apigee, Mulesoft.
• Knowledge of advanced data analytics and predictive analytics including data sciences, text analytics and machine learning. Experience interacting with Data Science, ML tools such as Dataiku, Azure ML, Databricks AI, etc.
• Understanding of cloud-based data engineering processes, as well as exposure to data platforms such as Databricks or Snowflake.
• Experience with API documentation tools like Swagger or Postman.
• Familiarity with database management and data modeling.
• Knowledge of authentication and authorization protocols (e.g., OAuth, JWT)

AMERICANS WITH DISABILITY SPECIFICATIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

This is a fully remote position requiring reliable high-speed internet access and a dedicated workspace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.