AI Enablement Specialist

CBL Properties, one of the largest mall REITs in the United States, is seeking an AI Enablement Specialist based in CBL’s Corporate Office in Chattanooga, TN. CBL is an innovative retail real estate company which owns, holds interests in, or manages shopping centers across the US, including high-quality enclosed, outlet, and open-air retail centers. Apply and see why CBL continues to earn Great Place to Work Certification™ year after year!

The AI Enablement Specialist plays a key role in advancing the company’s AI strategy by supporting execution of AI initiatives, partnering with business teams to identify opportunities, and helping employees adopt AI tools in their day-to-day work. This role contributes to organizational efficiency and innovation by translating business needs into practical AI use cases and ensuring successful implementation of pilots and solutions. If you’re excited about helping teams work smarter and driving meaningful adoption of emerging technologies, this opportunity may be the right fit for you!

SUMMARY

The AI Enablement Specialist supports the execution of the company’s AI roadmap by coordinating initiatives, enabling adoption, and helping deliver practical, business-focused AI solutions across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Support execution of the AI roadmap by coordinating projects, tracking progress, and identifying risks or dependencies
• Translate business needs into clearly defined AI use cases and project opportunities
• Partner with business units to identify processes that can benefit from AI or automation
• Maintain and prioritize a pipeline of AI initiatives based on impact, feasibility, and effort
• Coordinate AI pilots from concept through testing, rollout, and evaluation
• Track outcomes, document lessons learned, and help assess scalability of solutions
• Deliver training sessions, workshops, and practical guidance to support employee adoption of AI tools
• Create job aids, prompts, and templates that enable effective everyday use of AI
• Assist in building and refining AI agents and helping teams understand when and how to use them
• Identify and support departmental AI champions to encourage adoption and knowledge sharing
• Track timelines, ownership, and status across AI initiatives and provide regular updates
• Support adherence to company AI policies, data security standards, and responsible use guidelines
• Reinforce responsible AI usage, including validation of outputs and appropriate use of tools

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities but works collaboratively across departments and provides support and guidance to employees adopting AI tools.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in a related field preferred.
• 1–4 years of experience in a business, technology, or project coordination role required.
• Strong organizational and communication skills are essential, along with the ability to quickly learn new concepts and explain them to non-technical audiences. This role requires a collaborative, self-motivated individual who is comfortable working across teams and supporting multiple initiatives.

Preferred qualifications include:

• Experience with AI tools such as Microsoft Copilot, ChatGPT, or similar platforms
• Exposure to AI agents or automation tools
• Experience delivering training, creating documentation, or supporting change adoption
• Familiarity with Microsoft 365 environments