AI Solutions Manager

Looking for a career that challenges you, fosters growth, and recognizes your contributions—all while keeping things fun? At US HealthConnect (USH), we don’t just talk about our core values, we live them. With one of the industry’s highest employee retention rates, and a rapidly growing portfolio of healthcare clients and services, USH is a place where careers take root and thrive. As a leader in medical education, healthcare publishing, and pharmaceutical marketing services, we deliver relevant, practical information to healthcare professionals worldwide.

We’re currently seeking qualified candidates for an AI Solutions Manager position in our Fort Washington office. This position sits at the intersection of AI tools, user experience, and organizational enablement. The individual will help bring AI capabilities to life across the organization by supporting adoption, training teams, and translating emerging AI tools into practical, day-to-day workflows. This position will focus on enabling teams to effectively use AI, ensuring solutions are understood, adopted, and delivering real value. The individual will work closely with product, data, and business teams to support rollout, gather feedback, and continuously improve how AI is used in practice.

What a day in the life of an AI Solutions Manager looks like:

AI Enablement & Adoption

• Support rollout of AI tools and capabilities across teams, ensuring smooth adoption
• Help identify practical use cases where AI can improve workflows and productivity
• Assist in developing and delivering training sessions, workshops, and office hours
• Create clear, accessible documentation, guides, and examples for end users
• Act as a point of contact for questions, troubleshooting, and ongoing support

Communication & Training

• Translate AI capabilities into simple, actionable guidance for non-technical users
• Develop training materials, playbooks, and internal communications
• Partner with stakeholders to understand needs and tailor enablement efforts
• Help build excitement and confidence around AI adoption across the organization

User Experience & Feedback

• Gather user feedback to understand pain points, friction, and opportunities
• Support user testing and iteration of AI-enabled workflows
• Help refine how AI tools fit into existing processes and systems
• Identify common patterns and share best practices across teams

Cross-Functional Collaboration

• Work with product, engineering, and data teams to communicate user needs
• Support responsible and compliant use of AI tools in a regulated environment
• Help track adoption metrics and surface insights on usage and impact

Skills & Attributes

• Strong communicator who can explain complex concepts in simple terms
• Curious about AI and motivated to stay up to date on emerging tools and capabilities
• Comfortable working across teams and supporting a variety of stakeholders
• Organized and detail-oriented, with the ability to manage multiple initiatives
• Bias toward action and learning by doing
• Interest in user experience, workflow improvement, or change management

Expectations of qualified candidates:

• Bachelor’s degree in Computer Science or a related field required
• 3+ years of experience in roles such as operations, consulting, product support, training, enablement, or similar
• Exposure to AI tools (e.g., LLMs, copilots) and eagerness to deepen expertise
• Experience creating documentation, training materials, or leading workshops is a plus
• Familiarity with user feedback, process improvement, or change initiatives preferred
• We operate in a hybrid work environment, and expect our employees to work 3 days a week on-location at our Fort Washington, PA office

What qualified candidates can expect:

Along with a competitive salary and benefits package, we offer a modern working environment that supports work/life balance. They value hard work and a positive, can-do attitude, and in return, fosters a fun, friendly, and team-oriented culture.

Interested? Please submit your resume and salary requirements. Submissions without salary requirements will not be considered. No phone calls please.

Salary will be determined based on experience, qualifications, and location. If required by applicable state or local laws, we will provide salary range information to candidates during the hiring process.

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