Air Freight Specialist

At Racing Cargo , we’ve been enabling international business since 2005. With almost 20 years of expertise, we specialize in designing and implementing strategies that simplify supply chain processes for importers and exporters. Certified as a Great Place To Work, we are committed to fostering an exceptional work environment while delivering innovative solutions that go beyond traditional freight forwarding.

Let’s create solutions that move the world. Join #TeamRacing!

Ideal Candidate:

The ideal candidate will have previous experience of at least 2 or more years in Air freight import and export operations. Knowledge in warehouse ops, logistics, or customer service role is preferred.

Key Contributions:

• Maintain and follow imports/export air freight standard requirements, procedures and regulations.
• Familiar with TSA requirements.
• Work and provide quotes to customers.
• Process inbound and outbound air freight shipments, preparing all necessary documentation (e.g., bills of lading, Delivery Notes, AWB) from beginning to end.
• Coordinate Flight Schedules, pick up and delivery freight at airline or warehouse.
• Coordinate with Airlines, pay Terminal Handling Fees and follow up release of freight.
• Track and Trace air freight imports/export shipment to its final destination.
• Have some knowledge of US customs clearance process.
• Billing Process.
• Customer Set up.
• Maintain a clean, organized, and safe work environment.
• Perform other duties that may be assigned by management.

Customer Service:

• Serve as the primary point of contact for customer inquiries via phone, email, and in-person visits.
• Provide timely and accurate information regarding shipment status, tracking, and delivery schedules.
• Resolve customer issues and complaints with professionalism and a problem-solving attitude.
• Build and maintain positive relationships with clients, understanding their needs and providing tailored solutions.
• Process new customer orders and assist with account setup.

Qualifications :

• High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
• Knowledge of Air Freight process and Freight Forwarding.
• Previous experience in air freight, Min. 2 years and have some knowledge in a warehouse, logistics, or customer service role is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Bilingual (English/Spanish) is a significant advantage.

We embrace diversity, respect the living conditions of each person, and promote gender equality. Innovation, collaboration, and a culture of respect and inclusion define us. We care deeply for the well-being of our employees, ensuring a healthy, safe, and happy workplace