Airbnb Guest Experience & Operations Executive

We manage premium holiday homes and serviced apartments in Dubai, providing guests with a 5-star stay experience. To maintain our quality standards, we’re looking for a reliable and guest-friendly Operations Executive to oversee check-ins, check-outs, and day-to-day apartment readiness.

Responsibilities

• Conduct post check-out inspections (appliances, damages, missing items)
• Supervise cleaning team and ensure apartments meet cleanliness standards.
• Meet guests for check-in, hand over keys, and explain apartment features.
• Assist guests with minor issues during their stay (WiFi reset, small fixes).
• Coordinate with maintenance vendors (electrician/plumber) when required.

Requirements

• Excellent English communication.
• Presentable, polite, and guest-service oriented.
• Reliable, punctual, and detail-oriented.
• Basic handyman knowledge (small fixes).
• Previous hospitality/short-term rental experience.

Job Type: Full-time

Pay: AED2,000.00 - AED2,500.00 per month

Application Question(s):

• Have you worked with Airbnb or short-term rental apartments before?
• Are you available on weekends and evenings (since check-ins can be at odd times)?
• What is your expected salary?
• How soon can you join if selected?

Experience:

• guest service, or property management: 1 year (Preferred)

Language:

• Arabic (Preferred)
• English fluently (Required)

License/Certification:

• driving license of UAE? (Preferred)

Location:

• Dubai (Required)

Willingness to travel:

• 100% (Required)