Airline Catering Flight Coordinator 1

Description:

About Abby's

Abby’s Catering has been providing one-of-a-kind culinary and hospitality experience since opening in 1980. Our customers are high profile passengers visiting or residing in Houston. Celebrities, government officials, head of states, secretaries, industry leaders, all traveling out of Houston aboard private, corporate, and commercial aircrafts are part of Abby’s valued circle of customers. Abby’s also provides exclusive gourmet delights for corporate offices, private and corporate events as well as food service management contracts.

Position

Our Flight Coordinator is responsible for all activities to ensure smooth & efficient running of the daily inflight catering delivery operation, providing the highest standard of service by controlling and liaising closely with the personnel in the relevant internal departments & our customers. He/She initiates special projects to improve the effectiveness & efficiency of the overall inflight catering preparation and delivery to fulfill the requirements of our customers’ specific procedures. This is a fast pace environment that requires a hands-on approach to inflight catering needs, including actively loading the aircraft with the driver force. Our Flight Coordinator is a quick thinker and effective decision maker. We pride ourselves in delivering the highest quality of customer service. The requirements include assisting to complete the catering for the flights. Our Flight Coordinator must be flexible and punctual according to the ARRIVAL and DEPARTURE times of our commercial airline customers.

Reports to: Flight Coordinator Supervisor

Essential functions:

Ensure that the assigned flights are delivered according to the customer requirements in the most efficient and safe way to satisfy the quality standards of the company
Perform a thorough pre-flight check using the respective customer or internal check list(s)
Ensure punctual catering provision of each flight
Ensure correct number of meals for each provisioned flight, keeping overprovisioning ato minimum level
Assist drivers with flight loading, making sure all stowing positions are correct
Ensure correct handover to the aircraft crew
Ensure all goods sold per flight are captured and forwarded to the account manager
Making sure delivery notes are signed by crew
Handover signed delivery notes to account manager
Produce the daily catering delivery report and statistics; distribute accordingly to internal rules
Produce worksheets, labels, production sheets for the production departments for them having the most updated information at all time
Follow all incoming operational communication from the customers
Work up all incoming operational information and communicate to the effected departments with the max. urgency and according to the internal company rules
Control the conversion of the communicated operational information in form of a follow-up system
Constantly control within the consigned areas to ensure that the requirements of hygiene, quality and safety standards are fulfilled
Improve constantly the services to our customers
Identify problematic areas within the consigned sectors, inform the account manager
Ensure correct dead-head packing for each single flight as well as overall equipment balance to fulfil customers demands and to avoid overstocks and negative inventory impact
Assist on taking physical inventory according to Customer requirements
Control together with the tray-setting and food-production the timing for the food flow to avoid delays
Supervise the processing times to avoid delays and lapses
Create training program for new hires
Train new hires on company procedures
Manage daily scheduling for the team assigned to make sure OT is under control
Comply with daily reports (CCP6) and billing information
Assit AccM with specifications and airlines updates distributions
Evaluate training progress and document accordingly, providing HR with respective training sign off sheets
Handle Bacterial Analysis requests
Make sure spill kits are always updated

Responsibilities Ramp Safety:

Safety is #1 on the airport
Needs to pass Ramp Safety Training and test
Periodic refresher training
Ensure all drivers follow the specific ramp safety rules
Check and control that all ramp drivers are adhering to the rules written in company’s’ ramp safety manual
Observe and screen constantly driver’s activity and behaviour on the ramp
Ensure that vehicles are positioned and/or parked correctly on the ramp
Ensure all drivers/coordinators use their personal protection equipment (e.g. safety vests, anti-slip shoes, earplugs etc.)
Ensure that all safety devices (e.g. wands, cones etc.) are fully functional and used always
Report malfunctioning safety devices to account manager
Alert account manager and senior management immediately of any safety risk or threat on the ramp, on the route, at the flight kitchen (take pictures, call, send email/text etc.)
Manage the interface with other providers on the ramp to avoid safety risk situations

Company Core Values:

You must be willing to embrace our Company Core Values in the way you dedicate yourself to work:

CATCH

Customer Service
Accountability
Teamwork
Competitiveness
Honesty

Our Mission:

"To continue to be the leading in-flight and corporate catering company serving the Houston & Dallas Metro market by using locally sourced and sustainable raw ingredients, providing the most memorable and personalized attention to detail all while maintaining a fiscally sound budget and complying with the highest food safety standards."

Requirements:

Requirements, but not limited to: This position requires flexible work schedules within a 24/7 work environment. The airline catering industry is a seasonal business and certain peak times of the year are black out periods for PTO (paid time off), e.g. year end, summer.

Qualifications

Professional experience within the airline catering industry

Qualify for red HAS badge with driver and escort endorsement (pass 10 years federal back ground check and safety and driver classes)

CDL class A or B with airbrake endorsement is of advantage

Ramp safety experience

Awareness of the operational sequences

Ability to work independently and in a team environment

Capacity to motivate and train his/her team members

Planning-, co-ordination and excellent verbal and written communication skills

Availability, staying power and self-assertion

PC use skills for the principle software packages, e.g. MS Office

Highly result orientated

High level of self-organisation