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Airport Customer Experience Specialist

Summary

Council for Airport Opportunity (CAO) is not the Employer of Record for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

Council for Airport Opportunity (CAO) is a non-profit organization that supports the airport community with its talent acquisition needs. CAO has a proven track record for sourcing and staffing the right talent for top companies at JFK, Newark, and LaGuardia Airports. The Airport Customer Experience Specialist (ACES) will work onsite at EWR Airport.

Duties & Responsibilities

Maintain high visibility in assigned airport terminals and adjacent areas to maximize engagement with travelers and continually offer greetings, information, and directions
Proactively assist travelers with navigating the airport layout and provide directions to transportation, destinations, and other requested information using company issued iPads
Assist persons with disabilities including those in wheelchairs or other mobility devices in a kind, courteous, and customer-facing manner
Communicate knowledge of transportation options including taxis, ride share, parking, rental cars, and public transportation to travelers
Actively report unwanted behaviors such as soliciting, smoking, loitering, disorderly conduct, and unsafe conditions to management and airport police via established communication methods
Serve as a visible uniformed deterrent while circulating through assigned terminals to deter unwanted activity
Respond to emergency situations following established protocol
Report all activities and metrics through usage of smart devices including iPad, phone, and radio
Maintain a friendly and positive environment in full compliance with all applicable laws, regulations, and professional standards
Perform additional duties as assigned

Qualifications

Must have at least 1 year of experience in hospitality or customer service
Must be at least 18 years old
High School Diploma or G.E.D preferred
Must have excellent communication skills with the ability to speak, read, and write English fluently — additional language skills are a plus
Must have the physical capacity to stand and walk continuously during 8-10 hour shifts
Must be able to work in all weather conditions with provided inclement weather gear
Must be available to work 24/7 including weekends and holidays

CAO participants please contact your CAO Account Manager to complete the application process.

Please note ALL applicants must contact CAO to complete the application process for posted opportunities.

At Council for Airport Opportunity, we provide a fair and equal employment opportunity for all applicants and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

Pay: $21.25 per hour

Benefits: