Airport Operations Agent (Entry Level)

Job Summary:

The Airport Operations Agent (PTI) is responsible for executing daily passenger service duties such as check-in, gate, arrivals, responding to passenger inquiries and resolving simple issues and complaints under the guidance and supervision of senior staff and managers.

Duties/Responsibilities:

● Welcomes arriving passengers at the gate and assisting them with immigration and customs as needed

● Checks-in passengers by checking baggage, verifying and clearing travel documents

● Performs departure gate duties such as crew escort, gate announcement, seat upgrades, etc. to ensure smooth boarding process

● Performs various Lounge duties including reception desk, pantry assistance, buffet counter, floor attendant, clearing, restocking, and cleaning

● Is responsible for irregular flight handling such as distribution of meal coupon, hotel & taxi vouchers, follow up on inquiries for additional reimbursement of transportation, car rental, etc., baggage distribution and storage and guidance to taxi or bus transfer area

● Performs Travel Assistance Service (TAS) duties by escorting passengers including minors for arrival and departure

Required Knowledge, Skills & Abilities

● Ability to read, write, fluently speak and understand the English language

● Excellent communication and interpersonal skills

● Must be able to obtain airport badge with US Customs clearance

● Amadeus Altea System

● Ability to obtain liquor license/Bartender Card

● Ability to obtain food handling certificate

● Must be able to pass JAL Dangerous Goods (DG) test

Other Qualifications

• Authorized to work in the United States (No Work VISA support but OPT or AT are welcome!)
• Available to work rotating shifts including early mornings, overtime, weekends and holidays
• Ability to read, write, fluently speak and understand the English language
• Excellent communication and interpersonal skills
• Proficiency in MS office products and Google Workspace such as Outlook, Word, Excel, & PowerPoint
• Be able to lift a minimum 15lbs with no restrictions and mainly standing and walking
• Passing of Airport Security Training and Test, Test Dangerous Goods (DG) Test and State of Hawaii Liquor License Test
• Bilingual Japanese-English is preferred but not required

We Offer

• An opportunity to be part of the exciting global travel industry
• A chance to develop professional skills with career growth opportunities

Physical Requirements:

● Prolonged periods of standing and walking

● Must be able to lift and carry up to 15 lbs.

● Must be able to travel occasionally as requested

● Able to work rotating shifts including early mornings, overtime, weekends and holidays

Job Type: Full-time

Pay: $17.22 - $21.20 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person