Airports Communications Specialist

Performs responsible shift work in two distinct areas of operation: Airport Communications for Operations/Security and Airport Rescue and Fire Fighting (ARFF) dispatching. Monitors, receives, screens, and dispatches both emergency and non-emergency calls via telephone, radio, computer, and Closed Circuit Television (CCTV). Communicates and assists the public on the phone; pages passengers; answers consoles; dispatches maintenance and operations officers. Performs recordkeeping; receives and disseminates alert information to the appropriate agencies via radio, telephone, pagers, and computers; maintains logs for security and maintenance purposes. Provides customer service to callers in a friendly and professional manner; works to resolve issues quickly and effectively. Applies knowledge of Airport tenants and services.

QUALIFICATIONS

This position requires qualified applicants to possess one of the following:

• 
  Graduation from high school or an equivalent recognized certification; minimum of two (2) years of general work experience, which includes one (1) year in customer service work involving public contact,

OR

• 
  Graduation from high school or an equivalent recognized certification; minimum of one (1) year of experience in dispatching, airline/airport operations.
  

PREFERRED QUALIFICATIONS

Preferred qualifications include:

• Two (2) years of experience performing emergency dispatch/communications work (must specify on application),
• Two (2) years of experience using a Computer-Aided Dispatch (CAD) System (must specify on application),
• Experience in the airline/airport communications industry,
• Experience operating a multi-line telephone switchboard (must specify on application), and
• Experience using CCTV/paging/radio-based emergency communications equipment.