Airside Ground Handling Operations Supervisor

Lead the turn. Set the pace. Keep the ramp moving.

As PrimeFlight's Airside Ground Handling Operations Supervisor, you orchestrate safe, efficient aircraft turns while guiding a high-performing ramp team. From baggage flows to towing and ground support equipment, you ensure every movement on the tarmac is deliberate, compliant, and on time.

What your day looks like

You arrive ahead of the first wave, review the day’s flight lineup, and run a focused pre-shift briefing that spotlights hazards, gate assignments, and service priorities. As aircraft arrive, you synchronize loading and unloading, confirm ground support equipment is staged and maintained, and stay in constant contact with flight crews and airport stakeholders. Throughout the shift, you coach team members, resolve issues quickly, and keep meticulous records so each turnaround meets our safety and service standards.

What you’ll lead

• Oversee ramp operations for safe, orderly loading and unloading of aircraft
• Coordinate all ramp activities to hit on-time performance targets
• Train and mentor ramp agents on procedures, equipment use, and safety protocols
• Ensure compliance with airline and airport regulations; conduct pre-shift briefings with safety focal points
• Safeguard baggage, cargo, and mail handling to prevent loss or damage
• Manage real-time communication among the ramp team, flight crews, and ground operations
• Verify proper use, care, and readiness of ground support equipment (GSE)
• Implement and enforce hazard prevention and safety measures across the ramp
• Respond decisively to irregular operations and on-ramp emergencies
• Drive teamwork to uphold flight schedules and service quality standards
• Conduct performance evaluations and deliver coaching and feedback
• Ensure compliance with all DOT regulations and guidelines, including the safe and legal operation of airport vehicles, equipment, and personnel across airside and landside operations
• Perform regular audits and inspections to confirm DOT adherence—review maintenance records, driver qualifications, and safety procedures—and train staff on changes to DOT regulations
• Partner with other airport departments to ensure coordinated operations
• Maintain accurate records of ramp activities, audits, and incidents
• Foster a culture of professionalism, safety, and service excellence
• Exemplify PrimeFlight customer service and safety standards
• Carry out additional duties as assigned by management

Why PrimeFlight

• Comprehensive benefits including 401(k) with company match, health, dental, vision, and life insurance; paid time off; and growth opportunities (*part-time benefits may vary)
• Be part of a leading provider of commercial aviation services
• Join teams that value respect, a positive workplace, and collaboration
• Access career progression across 200+ locations worldwide
• Competitive pay scale

What you bring

• Age 18 or older
• Eligible to work in the United States
• Valid state-issued driver’s license with an acceptable driving record
• Fluent in English for reading, writing, and speaking
• At least 2 years in ramp operations or a related aviation discipline
• Demonstrated supervisory or team leadership experience
• Deep knowledge of ramp safety practices and operational procedures
• Ability to access and interpret information in print and digitally; comfortable using iPads/Tablets, computers, and mobile devices
• Clear, professional communication with colleagues and clients, in person and via electronic channels
• Pass a background check and drug screen
• Eligible to obtain credentials and clearances (FAA, TSA, Port Authority, U.S. Customs, and U.S. Postal—as applicable)
• Flexibility to work various shifts, including nights, weekends, and holidays

Physical demands and work environment

• Lift items up to 70 pounds
• Stand and walk for prolonged periods in indoor and outdoor areas
• Reach with arms and grasp with hands; push and pull as needed
• Bend, stretch, squat, and kneel to complete tasks
• Climb and work safely at elevated heights
• Work around moderate to high noise levels
• Possible exposure to biohazards and chemicals
• Operate in outdoor weather conditions
• Hear and respond to spoken instructions and audible alarms
• Perform repetitive motions of arms, wrists, hands, and fingers
• Vision requirements include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus

Compliance notices (verbatim)

• Eligible to work in the United States
• Pass a background check and drug screen

To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.