Alarm Monitor/Dispatcher - 2nd Shift (Evenings)

Alarm Monitor / Dispatcher – 2nd Shift (Full-Time)

Location: North Side of San Antonio – Hollywood Park Area
Compensation: Competitive pay (based on experience)
Company Type: Small, independently owned business serving the community for 25 years

We are a well-established, locally owned company seeking a reliable, long-term employee looking for stability to join our 2nd shift Alarm Monitoring/Dispatch team. Providing life safety services to our customers and their clients is our top priority. This position requires focus, accuracy, and a strong desire to assist customers in a professional, courteous, and compassionate manner in a call center environment.

Position Details:

• Position: Alarm Monitor / Dispatcher (Entry-Level)
• Status: Full-Time (no part-time positions available)
• Shift After Training: Thursday–Monday, 2:45 PM – 10:45 PM (Days off after training: Tuesday & Wednesday)
• Facility Operations: 24 hours a day, 7 days a week
• Must be open to working overtime if requested
• Weekend and holiday availability is required

Training Information (Paid)

• Training is mandatory
• Training Schedule: Monday–Friday, 2:45 PM – 10:45 PM
• Duration: Approximately 3 weeks
• Paid, hands-on, on-the-job training

Qualifications & Eligibility Requirements:

All applicants must meet all of the following requirements:

• Must be 18 years of age or older
• High School Diploma or GED required
• Ability to complete an employment application and interview in person
• Ability to become and remain licensed by the Texas Department of Public Safety – Private Security Division (See Rule 35.4 for disqualifying criminal offenses: https://www.dps.texas.gov/sites/default/files/documents/rsd/psb/docs/statutesrules_2021_2022.pdf )

Minimum Job Requirements:

• Maintain a positive, empathetic, and professional attitude toward customers
• Dependable and punctual
• Detail-oriented with strong accuracy
• Team player
• Proficient computer skills
• Effective verbal and written communication skills
• Ability to multi-task in a fast-paced environment
• Typing speed of 35+ words per minute
• Ability to work weekends and holidays as scheduled

Job Duties (After Training):

Duties include, but are not limited to:

• Answering multiple phone lines while accurately documenting account history
• Handling alarm signals by following specific account procedures
• Documenting all events during alarm activations
• Communicating with coworkers using internal unified communication systems
• Placing alarm systems into test mode after proper verification
• Coordinating with field technicians to verify test signals
• Communicating with Fire Marshals to verify test signals
• Opening service tickets for repairs and maintenance
• Coordinating after-hours response with on-call technicians
• Data entry and account updates
• Providing gate access to gated communities after verification of access lists

Interested individuals who meet or exceed the requirements are encouraged to email their resume for consideration.

We appreciate all applicants for their interest. Due to the volume of resumes received, only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $15.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Application Question(s):

• Are you eligible to become licensed as an Alarm Monitor in Texas? See Texas Private Security Statutes & Rules: RULE §35.4 GUIDELINES FOR DISQUALIFYING CRIMINAL OFFENSES on page 84 of this PDF - https://www.dps.texas.gov/sites/default/files/documents/rsd/psb/docs/psStatutesAndRules2024.pdf

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License or State issued ID card (Required)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• San Antonio, TX 78232: Relocate before starting work (Required)

Work Location: In person