Alarm Service Dispatcher

Superior Alarms is currently seeking employees who are up for a challenge, who are have great customer service, eager to work and learn.

• Are you this person?
• What are you waiting for?
• Come join our team!!
• We are seeking those who are Bilingual, fluent in English and Spanish, Computer knowledgeable, able to think outside the box and come up with solutions!!!

Pay - To be discussed in interview

Dispatcher Duties and Responsibilities

Dispatcher would schedule Service & Installation calls and route our Service & Install crews to make needed repairs and complete scheduled projects.

Dispatcher answers incoming phone calls to schedule service & Installation appointments for customers.

Dispatcher would gather detailed address information from customers and get a basic overview of the Service issue(s) or to schedule Installation. They then relate these details to the service or installation crew that will answer the call. Service & installation dispatcher must be able to prioritize service or installation requests and schedule jobs accordingly to address the most urgent customer needs as quickly as possible.

Dispatcher would dispatch service or installation crews to scheduled appointments and to emergency situations.

Dispatcher would use maps and GPS programs to plan routes for service or install crews so they get to their destinations by the most efficient means possible.

Dispatcher would answer incoming radio calls from service or install crews, who report when they arrive at and leave jobs, and log this information into the dispatch system. This includes addressing any emergency situations service or install crews may encounter and relaying information to management or other departments as needed.

Dispatcher would answer customer questions and address customer problems.

Dispatcher would add customer information to digital filing systems and log information into customer files when scheduling service or installation calls.

Additional requirements:

• Communication skills – Must have strong verbal communication skills to relay information to service crews and answer customer questions and concerns, and use strong written communication skills to record the essential details of every service job
• Time management – Good time management skills are critical for service & installation dispatchers, who prioritize jobs and schedule appointments so service or install can be completed within regular business hours
• Customer service – Must have excellent customer service skills to speak with customers, answer incoming phone calls, manage customer problems, and address customer complaints
• Computer skills – Needs basic computer skills to log information into digital dispatch systems and customer files
• Multi-tasking – Must have good multitasking abilities to handle several phone calls at once and juggle multiple service appointments in a single work day
• Must be fluent in English and Spanish
• Must be able to pass a Background check - NO Felonies / NO Class B misdemeanors
• Must be able to pass a Drug Test

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person