(all shifts) Hotel Front Desk

Job Summary
Join our dynamic hospitality team as a Hotel Front Desk Associate, where your energy and enthusiasm will create memorable guest experiences around the clock. This role is vital in delivering exceptional customer service, managing guest relations, and ensuring smooth hotel operations across all shifts. Whether working overnight or during peak hours, you’ll be the welcoming face that sets the tone for our guests’ stay. Your multitasking skills and hospitality expertise will shine as you handle check-ins, check-outs, reservations, and guest inquiries with professionalism and warmth. If you thrive in a fast-paced environment and love making guests feel at home, this is the perfect opportunity to grow your career in the vibrant world of hotel management.

Duties

• Greet guests warmly upon arrival and provide efficient check-in and check-out services
• Manage multi-line phone systems to answer inquiries, make reservations, and assist guests promptly
• Handle guest requests, complaints, and special accommodations with a friendly and solution-oriented approach
• Maintain accurate records of guest information, reservations, and billing details
• Conduct night audits when scheduled to ensure financial accuracy and reconcile daily transactions
• Provide detailed information about hotel amenities, local attractions, and services to enhance guest experience
• Ensure the front desk area remains organized, professional, and welcoming at all times

Experience

• Previous experience in hospitality management or front desk operations preferred
• Strong customer service skills with a focus on guest satisfaction
• Multilingual or bilingual abilities are highly desirable to serve diverse clientele effectively
• Familiarity with hotel management software systems is a plus
• Knowledge of night audit procedures and multi-line phone systems is advantageous
• Excellent phone etiquette and communication skills essential for engaging with guests and team members
• Prior hotel or resort experience will help you excel in managing guest relations across all shifts

Job Types: Full-time, Part-time

Pay: From $11.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person