Ally Navigator

Our mission is to improve health equity by expanding access to cancer precision medicine.

About Trial Library
Trial Library, Inc. is a venture-backed startup founded in 2022 focused on accelerating enrollment and retention to clinical trials with an AI-platform. Trial Library is a mission-driven health technology company dedicated to improving health equity in cancer care by expanding access to precision medicine through clinical trials. We work with community oncology sites, patients, and industry partners to ensure that clinical research is accessible, navigable, and inclusive.

As an Ally Navigator, you'll be responsible for guiding patients with cancer and their caregivers through the process of learning about clinical trials as a potential treatment option, as well as the steps needed to participate in a therapeutic clinical trial at a study site. You will be the first touchpoint for patients, understanding how to best help and serve them during their most vulnerable time. To be successful in this role, you must have extensive knowledge of clinical research and the ability to communicate complex information effectively across various backgrounds and health literacy levels.

Your Responsibilities

• Serve as liaison between health systems, community providers, and patients
• Navigate patients through the clinical trial referral, screening, and enrollment process
• Provide individualized counseling on social determinants of health and assist patients with applying for and utilizing resources to overcome barriers to care
• Facilitate seamless handoff to clinical research sites and ensure transfer of relevant patient medical records
• Maintain short- and long-term follow-up with patients as needed
• Practice cultural humility when engaging with patients and families
• Respond promptly to inbound inquiries from Trial Library users, including patients, clinicians, and researchers
• Document and resolve issues that arise throughout the patient experience
• Contribute to and refine internal SOPs for Ally Navigation Services workflows
• Prepare and maintain weekly status reports on patient tracking, provider outreach, and other Ally Team Navigator activities
• Partner with Product, Engineering, and Operations to improve the patient experience and drive adoption of Trial Library through new features, workflows, and service lines
• Generate external-facing content for clinical trial education and resources
• Support a diverse, inclusive, equitable, and performance-oriented team culture
  
  
  
  
  

Your Qualifications

• Nursing degree or equivalent training (RN, LPN, or NP) required; active license not required
• Clinical experience in oncology, hematology, or a related cancer care setting required
• Experience in clinical research, patient navigation, or patient advocacy
• Strong organizational, communication, and interpersonal skills
• Empathetic approach with ability to provide emotional support during high-stress situations
• Ability to multitask in a fast-paced environment and prioritize based on importance and urgency
• Ability to collect and analyze data from multiple internal and external sources
• Comfortable working across diverse stakeholder groups with varying functional priorities
• Flexibility and adaptability in response to evolving patient and clinician needs
• Multilingual (preferred)
  
  
  
  
  

Our Core Values

• Ally is our favorite moniker
• The most inclusive approach is worth the work
• Celebrate measurable improvements in equity outcomes
• Fearless advocates for belonging
• Incentives matter to stakeholders choosing our products
• Taking initiative is actually giving
• We are accountable for the experience of patients and providers
• Empathy and humility are the real dynamic duo
  
  
  
  
  

Trial Library, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Compensation & On-Site Requirement
This is a hybrid role based in the San Francisco, CA, with a requirement of three days per week in the office. The salary range for this position is $66,600-$83,250 per year and reflects a good faith estimate of base pay for candidates working in this location. Final compensation will be based on experience, skills, and qualifications.