Alternative Payments Program | Payments Specialist

MISSION: For more than 30 years, Drew CDC has been instrumental in making a difference in the South Los Angeles Community to prepare the children of Watts-Willowbrook, Compton and South Los Angeles to succeed and thereby strengthen our community’s future. We’ve dedicated our mission to providing groundbreaking, innovative, high-quality programs that are outcome driven and best practices supported. Our values of accountability, integrity, and respect govern our decision making and ensure that everything we do strives to promote the health and well-being of those whom we serve.

POSITION SUMMARY: Under general supervision, the payment Specialist will be responsible for reviewing, analyzing, and processing childcare provider payments on behalf of parents participating in California subsidized childcare programs. All duties and responsibilities are performed in accordance with pertinent contractual obligations and department standards.

ESSENTIAL JOB FUNCTIONS:

• Conduct the business of Drew CDC in accordance contractual and regulatory requirements with Drew CDC’s Employee Handbook, Title 5 Funding Terms and Conditions, Education Code: Section 8350, DPSS Funding Terms & Conditions and agency Operational Procedures Manuals.
• Analyze, review, and process child care provider payments and making sure they are processed timely and accurately in accordance with compliance standards.
• Provide support and technical assistance to providers, program staff, and other agency staff via email, in person, or over the phone by trouble shooting inquires.
• Perform a complete review of the submitted attendance record/provider payment request form prior to processing payment. Includes notification to case management when inconsistencies are discovered.
• Provide high quality customer service for all parents, providers, internal, and external support. Troubleshoot and provide technical assistance to clients as needed to resolve inquires or concerns. Minimize complaints, internal and external, from clients and staff for effective operations of Alternative Payment Services.
• Ensure that discrepancies including overpayment or underpayments are timely resolved.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED Equivalent REQUIRED
• Associate’s Degree from an accredited university or equivalent.
• Bachelor’s Degree PREFERRED.
• Experience in billing/ claims/ accounts payable/ customer services or verifiable work experience may be substituted for Bachelor’s Degree.

DESIRED QUALIFICATIONS:

• Bachelor’s Degree PREFERRED.
• Experience in billing/ claims/ accounts payable/ customer services or verifiable work experience may be substituted for Bachelor’s Degree.

ENVIRONMENT: Primarily in office with some outdoor activity.

Drew Child Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, ancestry, age, sex, gender identity or expression, religion, disability, sexual orientation, marital status, military or veteran status, or any other basis protected by local, state, or federal law.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

FLSA Status: Regular, Full-time, Non-Exempt

DISCLAIMER: The above information regarding this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all job duties, responsibilities, and qualifications of employees assigned to this job.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Job Type: Full-time

Pay: $22.91 - $31.07 per hour

Benefits:

• 403(b)
• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person