AMAZON COACH SPECIALIST

Job Summary

We are looking for an experienced and performance-driven Amazon Coach Specialist to support and develop our customer service team. The ideal candidate will be responsible for coaching agents, improving service quality, and handling escalated customer issues in a fast-paced e-commerce environment.

Key Responsibilities

• Monitor and evaluate customer service interactions (calls, chats, emails)
• Provide coaching and feedback to improve agent performance
• Handle complex and escalated customer concerns professionally
• Support team members in achieving KPIs and service targets
• Conduct training sessions for new and existing staff
• Analyze performance reports and identify areas for improvement
• Ensure high levels of customer satisfaction and service quality

Requirements

• Minimum 2–3 years experience in customer service or call center (Amazon experience preferred)
• Previous experience in coaching, training, or team support role
• Strong leadership and communication skills
• Excellent problem-solving and conflict resolution abilities
• Ability to work under pressure and manage multiple tasks
• Familiarity with Amazon tools
• Proficient in MS Office and reporting tools

Work Location: In person