Amazon Delivery Dispatcher

Overview
Join our dynamic team as an Amazon Delivery Dispatcher, where your organizational skills and transportation expertise will drive efficiency and excellence in delivery operations. In this vital role, you will coordinate the dispatching of delivery drivers, optimize routes using advanced GPS and GIS (Geographic Information Systems) technology, and ensure timely deliveries that delight customers. Your proactive communication and problem-solving abilities will keep our logistics moving smoothly, making a real impact on customer satisfaction and operational success.

Responsibilities

• Manage daily dispatching of delivery drivers using transportation management systems (TMS) and GPS tracking tools to optimize routes and delivery schedules.
• Coordinate with drivers, warehouse staff, and third-party logistics (3PL) partners to ensure seamless shipping & receiving processes.
• Utilize data entry skills to update and maintain accurate records within systems such as Oracle Transportation Management, SyteLine, and AS400.
• Monitor real-time fleet movements via GPS and GIS platforms to address delays or issues promptly.
• Communicate effectively with drivers through multi-line phone systems, providing clear instructions and support during shift operations.
• Analyze transportation data to identify opportunities for efficiency improvements within the supply chain.
• Ensure compliance with safety protocols, shipping regulations, and company policies during dispatching activities.

Requirements

• Proven experience with transportation management systems (TMS), GPS technology, GIS, and logistics software such as Oracle Transportation Management or SyteLine.
• Strong analysis skills to interpret data related to freight movement, routing, and fleet performance.
• Excellent communication skills with phone etiquette suited for high-volume dispatch environments.
• Proficiency in data entry, typing, and managing multi-line phone systems efficiently.
• Knowledge of freight operations, shipping & receiving procedures, and fleet management practices.
• Familiarity with transportation planning concepts within supply chain management.
• Ability to multitask effectively while maintaining attention to detail in a fast-paced environment. Join us in delivering exceptional service by orchestrating efficient delivery operations that keep our customers happy! This paid position offers an exciting opportunity to develop your logistics expertise while contributing to a thriving team dedicated to excellence in transportation management.

Pay: $24.29 - $29.26 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan

Work Location: In person