Amazon/Walmart Ecommerce Senior Account Lead, Full-Time In-Person $70K-$80K

Five Star Commerce is a "freelance team" of Amazon and Walmart marketing experts that helps brands sell their products on the Amazon and Walmart marketplaces.

We're an Amazon Advertising Partner and Creative Services Partner. We’ve worked with hundreds of brands on Amazon and Walmart. Brands we've worked with include Motorola, Brumate, FitTrack, Norquin, and more. Check out fivestarcommerce.com for more details about our company.

We’re looking for someone with experience in 3rd party marketplaces (e.i., Amazon/Walmart) who’s looking to become one of the top experts in this field.

This is the opportunity to refine your existing skills and help hundreds of brands grow their sales on Amazon/Walmart and fix their biggest problems. When companies need help selling on Amazon/Walmart, you’ll be the person to call. This is a high level leadership position with a lot of responsibility. If you’ve got advanced knowledge about Amazon and Walmart but you’re not able to use your skills to your fullest capacity in your current position, this is the job for you.

Note that our company does not try to help “ordinary people” starting businesses selling on Amazon. We work with established companies with existing products.

Ideal Candidate Background, Traits, and Skills

• Advanced knowledge about selling on Amazon and/or Walmart Marketplace as a 3rd party seller with experience managing brands on these platforms. Typical background would be experience working at an ecommerce marketing firm and/or product brands managing their Amazon and/or Walmart selling accounts.
• Graphic design experience is a plus. Although you don’t necessarily need to be a designer, you will need an eye for design so you can identify when graphics need to be improved. You also need to make sure the designs you get from the designers under you will be effective and fit the clients requirements.
• Experience managing pay-per-click advertising campaigns on Amazon.
• Knowledge of the different Amazon/Walmart ad types, ad features, and how to use them effectively to grow a product brand’s sales with a reasonable return. You also need to have a sense for things such as when the ads will not work, what types of products and brands will benefit from Amazon ads, how much they should spend, and more.
• Ecommerce copywriting knowledge. You need to be able to write great copy for listings, explain what good listing text is, and be able to review listing text and suggest improvements. The same applies for text used on graphics, storefronts, A+ content, and more.
• Knowledge of the technical side of Seller Central. You need to understand what needs to be done when specialists get error messages when trying to create or update listings. You’ll need to know how to write plans of actions to Amazon, how to get listings reinstated, how to keep listings compliant with Amazon rules and more.
• Knowledge of Amazon’s fees and Walmarts selling fees. You’ll need to understand the costs that product brands will incur while selling on Amazon and how to mitigate and/or manage these costs.
• Understanding of Amazon’s Terms of Service - You’ll need to know the rules of selling on Amazon and help our clients obey the rules, use compliant language, and avoid TOS violations.
• Shipping & Logistics - You’ll need to know how to create shipping plans, how to label and barcode products, and the rest of the process for shipping inventory to FBA and Walmart.
• Knowledge of barcodes, UPCs, FNSKUs, GS1, and labeling rules.
• Bright, able to learn quickly, deep understanding of how ecommerce businesses work - while at this level we expect you to have a lot of relevant knowledge, the job is ever changing and you’ll constantly have to learn more and keep up with Amazon and Walmarts ever changing rules, features, and competitive landscape. This is not a job for someone who needs to be taught step by step what to do (although we’ll always help each other learn and keep up with things).
• Team player who’s able and enjoys teaching/training - A lot of this job is actually teaching, whether it’s explaining to CEO’s and C-Suite Executives what approaches their companies should take, teaching clients what we’re doing for them and why, or training the team members under you. It’s not enough to know what to do and how to do it, you need to be able to communicate that to others in a thorough and clear way (and be enjoyable to work with).
• Strong organizational skills - You’ll need to manage many clients, team members under you, deadlines, and tasks. You’ll need to use our project management tool to track tasks, monitor progress, assign tasks, and fulfill client objectives consistently.
• Able to manage stressful situations - You’ll be managing millions of dollars in revenue and your work has a big impact. You’ll need to provide high quality work consistently. While we do everything we can to make it a less stressful job, there is some inherent stress involved in a high level job like this. Sometimes clients can be difficult to work with and you’ll need to be able to navigate that in a professional manner. This can be particularly stressful in the beginning as most candidates have a learning curve that can be difficult in the first few months (although once you’re farther down the road it gets a lot better and easier to manage).
• A person in this position needs to be well versed in all aspects of Amazon including SEO, copywriting, graphic design, A+ content, storefronts, shipping & logistics, and more.
• Available for work full-time, 40+ hours a week (with the exception of vacations and holidays of course)
• Must not own and actively manage your own Amazon selling account* (old seller account must be deleted before hire). We don’t allow our team members to sell on Amazon/Walmart or own products brands to avoid conflicts of interest.
• You do not need to know anything about sourcing products, manufacturing, selecting products to sell, or designing products.
• Candidates without the full range of experience required for this position may initially be better suited for the “Ecommerce Account Lead” position. Candidates that perform well in that role will be well suited to move up to this position within a few years.

Project Duties

• Work with clients and diagnose what they need and what you recommend doing in order to grow their Amazon/Walmart sales or fix the problems they are experiencing when they come to us. You would be advising them as well as assigning team members to complete tasks for the clients you are assigned to, check their work, and make sure the project moves along smoothly.
• Manage advertising accounts on the Amazon and Walmart platforms - You’ll need to advise clients on how to best use the Amazon and Walmart advertising platforms, decide on the types of campaigns and strategies they will implement, and make sure the specialists under you are applying those things correctly. You’ll need to communicate with the client to understand their goals, constraints, and how to best navigate those with each client to fit their needs.
• There’s a lot of communicating with clients. This includes kickoff calls, weekly meetings to discuss the accounts and projects, calls or emails to answer questions or to explain progress, and getting information from clients. You’ll need to communicate with clients professionally and with confidence. This is both through written and oral communication.
• You’ll need to get to know the client's situations and be able to identify what needs to be done to achieve their goals and fix problems that they are experiencing.
• Your role is to help and advise the client. You are not a salesperson. The goal is to not to get or retain clients as much as possible. Our goal is to help clients according to their needs, not ours.
• Keep projects organized and tasks updated in our project management tool (Clickup).
• Review work of specialists on your team and ensure the deliverables meet client expectations objectives. The type of work will include graphic design, listing text writing, storefront designs, advertising management, fixing listing issues, and more.
• Managing projects and tasks to ensure timelines are met and work is top quality.

Work Environment

You’ll be one of 12 team members located in the Orem, Utah area. You would usually be working business hours typically depending on your schedule (9-5). You do need to be somewhat available outside of work hours in case of a crisis or just an urgent situation, although that does not happen often.

We use the project management software ClickUp to organize all the work we are performing for clients. We’ll train you on our system and you’ll be expected to use it religiously. It’s very important we record all work and time logs performed for clients. The willingness to stay organized and keep detailed records on work performed is a very key part of this job.

For the Senior Account Lead position, you do need a strong knowledge of all these aspects of Amazon. There may be small areas that you aren’t totally familiar with and that is ok. If you’ve got some gaps in your knowledge, we may be able to take you on in a lower level position until you are ready to move up.

Perks

• Lunch provided every Thursday during weekly team meetings
• Company cell phone plan provided
• Paid Holidays + two weeks paid vacation

Other Details

• Need to be able to work in our Orem office. This is not a remote position.
• Pay: $35-$40/hour ($70,000-$80,000/year)

*As mentioned above, candidates without the full breadth of knowledge and experience for this position may qualify for a lower position, which will help them be ready for this role relatively quickly.

*Due to potential conflicts of interest with the hundreds of brands we serve, we don't allow our employees to own their own Amazon selling accounts. We also don’t want you to have an ownership interest in product brands. We can discuss any conflicts with you to see if there’s a way we can work them out. Please reveal any potential conflicts of interest in the interview or initial call.

Interview process (we may change this a little bit according to need):

1. Initial call with our leadership team

2. In-person interview

3. If you pass the initial interviews, we’ll likely give you an account to audit, provide suggestions, and create a project plan for. You’ll then present that to our team. You will be paid for the time performing the audit.

Job Type: Full-time

Pay: $35/hour-$40/hour + Holidays + Paid Vacation ($70,000-$80,000/year)

Schedule:

• 8 hour shift
• Monday to Friday
• This NOT a work from home position. You will have to work in our office in Orem, Utah.

Education:

• Bachelor's (Preferred)

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Application Question(s):

• Please describe your experience with Amazon Seller Central and/or Walmart Seller Center and why you might be a good fit for this role.
• What makes a great Amazon listing?
• Do you own an Amazon selling account and/or own a part of a product brand? If so, we'll need to discuss this due to potential conflicts of interest.

Experience:

• E-commerce marketing: 3 years (Required)

Work Location: In person