Ambulance Dispatcher

Job Summary
Join Patriot's dynamic response Call and Dispatch team as an Ambulance Call Taker and Dispatcher, where your energetic and precise communication skills will coordinate life-saving services with efficiency and compassion. In this vital role, you will be the first point of contact for service calls, expertly managing dispatch operations to ensure efficient and effective response times. Your proactive approach will help facilitate seamless communication between callers, Patriot's personnel, and medical teams, making a tangible difference in people’s lives . This paid position offers a rewarding opportunity to contribute to community safety while developing your skills in EMS System management and communication.

Duties

• Receive and prioritize service calls using multi-line phone systems, demonstrating excellent phone etiquette and conflict management skills.
• Gather essential information from callers through clear, compassionate communication, including medical details, location data, and transport specifics.
• Utilize GIS (Geographic Information Systems) and GPS technology to accurately pinpoint locations and dispatch the nearest available units promptly.
• Dispatch ambulance units efficiently by analyzing real-time data, ensuring efficient deployment while maintaining safety protocols.
• Maintain detailed records of all calls and dispatch activities through accurate data entry, transcription, and documentation practices utilizing Patriot's Management System.
• Monitor ongoing service status and provide continuous updates as situations evolve.

Skills

• Strong analysis skills to assess call details quickly and determine appropriate response actions.
• Expertise in dispatching procedures combined with proficiency in using GPS and GIS and Computer Assisted Management systems for precise location tracking.
• Excellent communication skills to convey clear instructions under pressure while demonstrating professionalism and empathy.
• Ability to handle high-pressure situations with calmness, utilizing conflict management and negotiation techniques when needed.
• Proficient typing speed for efficient data entry and transcription of call details.
• Knowledge of EMS protocols related to the transport environments and multi-line phone systems. This role is perfect for motivated individuals eager to make a meaningful impact through energetic service delivery while honing their skills in dispatching, and medical support operations. Join us in delivering swift, compassionate assistance !

Pay: From $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

License/Certification:

• Emergency Medical Dispatch Certification (Preferred)

Ability to Commute:

• Philadelphia, PA 19116 (Preferred)

Work Location: In person