Ambulance Dispatcher

JOIN A GROWING TEAM WITH NEW, TOP OF THE LINE EQUIPMENT, FLEXIBLE SCHEDULING, AND LOTS OF OPPORTUNITY FOR GROWTH! IMMEDIATE START DATES!

PAY STARTING @ $20-22/HR (Depending on Experience)

Frontline EMS is currently hiring for IMMEDIATE OPENINGS for DAY and NIGHT SHIFTS! We are seeking a highly organized and detail-oriented individual to join our team as a Frontline EMS dispatcher. As an integral part of our emergency response system, you will be responsible for receiving and triaging emergency calls, dispatching appropriate units, and coordinating with field personnel to ensure efficient and effective medical assistance. The ideal candidate should possess excellent communication skills, the ability to remain calm under pressure, and a strong sense of urgency in responding to emergencies.

Why you should join Frontline EMS:

• Join the family- you're more than just an employee number to us!
• Flexible work schedules to encourage work-life balance and accommodate school schedules
• Electronic PCR system
• OPTIONAL Weekly Overtime/Double Time Available

We are hiring for the following work assignments:

• Day Shift
• 12-Hour Shifts
• Full Time and Part Time Opportunities Available!

Employment Benefits:

• Paid Semi-Monthly
• Direct Deposit
• Paid Sick Leave
• Uniforms Provided
• Paid In-house Training
• Daily and Weekly Overtime
• CPR Certification Renewals
• Holiday Pay

Qualifications

• High School Diploma or GED
• Dispatch Certificate (EMD, ETC, or EMT) - REQUIRED
• Orange County EMT Certification (Optional)
• State of California EMT Certification (Optional)
• National EMT Registry (Optional)
• BLS Healthcare Provider CPR-AED Certification (Required)

COVID-19 Considerations
Frontline EMS Ambulances are well-stocked with all CDC, State, and County health required personal protective equipment required and recommended to safeguard all field personnel, patients, and the public from the spread of communicable disease.

Job Types: Full-time, Part-time

Salary: From $20.00 per hour

Medical specialties:

• Emergency Medicine

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as Needed

Ability to commute:

• Garden Grove, CA 92843: Reliably commute (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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Responsibilities:
- Answer incoming emergency and non-emergency phone calls and provide phone triage
- Transcribe and type detailed information accurately
- Dispatch appropriate personnel or resources based on the nature of the call
- Utilize medical terminology to effectively communicate with healthcare professionals
- Analyze situations and make quick decisions to ensure timely response and resolution
- Provide first aid instructions over the phone when necessary
- Utilize GIS (Geographic Information System) to locate addresses and determine the most efficient routes for dispatching
- Maintain accurate records of all calls, dispatches, and actions taken

Experience:
- Previous experience in a dispatching role is preferred
- Familiarity with medical terminology is a plus
- Ability to analyze information and make sound decisions quickly
- Strong typing skills with a high level of accuracy
- Excellent communication skills, both verbal and written
- Ability to remain calm and composed in high-pressure situations
- First aid certification is beneficial

We offer competitive compensation and work/life balance. As a dispatcher, you will play a crucial role in ensuring the safety and well-being of individuals in need. If you are detail-oriented, have excellent communication skills, and thrive in fast-paced environments, we encourage you to apply.

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.

Pay: $20.00 - $22.00 per hour

Work Location: In person