Ambulance Night Dispatcher

MedEx is a leading medical transportation provider in North Carolina, serving many healthcare systems across the state. When joining MedEx you will be able to help those in need, sharpen your skills and grow your career in the EMS industry. At MedEx, we are committed to building a company that every employee feels proud to be a part of. We would love for you to consider joining our team.

Our facilities operate 24 hours a day, 365 days a year throughout North Carolina
As a medical transport organization, we provide:

• Advanced Life Support
• Basic Life Support
• Bariatric Transportation
• Wheelchair Transportation
• Special Events
• 911 / Emergency Services

Full Time Employee Benefits after 90 days:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Other Supplemental Insurances
• Flexible Work Schedules
• Direct Deposit
• On-Site Continuing Education (Paid for by MedEx)

Job Overview:
We are seeking a highly organized and detail-oriented individual to join our team as a Ambulance Night Dispatcher. As a Ambulance Night Dispatcher, you will play a crucial role in coordinating and dispatching resources afterhours to ensure efficient operations.

Responsibilities:
- Receive and prioritize incoming calls from Hospitals, Nursing Homes, and Patients
- Must be able to work as part of a diverse team, able to work with and without supervision
- Must be proficient in the use of computers, familiar with CAD systems
- Able to make critical decisions by yourself
- Communicate effectively and professionally with all parties involved
- Transcribe accurate and detailed information from phone calls into Dispatch Software
- Perform data entry tasks to update and maintain records
-Must be able to work on night shifts and weekend shifts
- Dispatch appropriate resources based on the nature of the request or emergency
- Must be able to answer multi-line emergency and non-emergency calls while dispatching
- Monitor field personnel activities and provide support as needed

Qualifications:
- Excellent phone etiquette and strong communication skills
- Ability to analyze information quickly and make informed decisions
- Proficient in data entry and computer systems
- Ability to work well under pressure in a fast-paced environment
- Strong attention to detail and organizational skills
-High school diploma
-Must be able to pass a drug test.

We offer competitive pay, comprehensive benefits package, and opportunities for career growth. If you are a motivated individual with excellent problem-solving skills, we encourage you to apply for this position.

Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or working conditions associated with the role of Dispatcher.

Job Types: Full-time, Part-time

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person